Unfortunately, the sheer number of modems available prevents us from
being able to track general compatibility. However, there are some
modems that are known to work successfully with Ascendis Caller ID.
These are listed below.
In theory any modem with Type I caller id support and proper Windows drivers
should work. In practice, it's often difficult to determine whether a
given modem includes Type I caller id support. In addition, many modems with
Type I caller id support do not include caller id support in their drivers.
Sometimes a new driver can be downloaded from the modem manufacturer.
Note that modems that claim support for Type II caller id, call waiting id,
or off hook caller id will not work with Ascendis Caller ID unless
they also include Type I caller id support. Many modems include Type II
caller id support but not Type I, because Type II is cheaper.
To further complicate matters, many modems respond affirmatively to
commands to enable caller id, even though they don't actually support it.
We recommend buying your modem from a store that allows exchanges or returns
without a restocking fee so you can return it if it doesn't work as expected.
In general, we prefer hardware controller-based modems over winmodems or softmodems.
While winmodems are cheaper, they require more computer resources and are prone to the
same software compatibility issues as all programs and drivers on your computer.
|
Zoom 3095 (External USB Modem)
|
|
|
NOTE: We recommend this modem for use in the U.S.A. only;
some users in Canada and the U.K. have had problems, and Zoom
acknowledges some problems in other countries.
They are working to
resolve the problems, but the issues remain as of December 18, 2009.
We have tested and recommend the Zoom external USB modem, model 3095,
for use in the U.S.A.
This is a small external modem that plugs into a USB port and
requires no other power supply.
NOTE:
This modem does not support sound in Windows 10 in TAPI mode, but it
does work in Ascendis Caller ID in
direct mode
in versions 3.1.0.0 and later.
NOTE:
Due to an apparent Microsoft bug, voice support does not
currently work in Windows Vista or Windows 7 in TAPI mode, but it
does work in Ascendis Caller ID in
direct mode
in versions 2.3.0.0 and later.
Voice support works fine in Windows XP with or without TAPI.
Details on this modem can be found
on Zoom's web site.
NOTE: As of December 8, 2009, the
Windows 7 drivers on Zoom's website
properly configure caller id. (In other words, they work as expected.)
If you're using an older driver, either upgrade the driver or use
the
Repair Modem feature in Ascendis Caller ID or
access the modem in serial mode. (Vista 64 and Windows 7 64 users must
use Ascendis Caller ID version 2.2.0.0 or later in order to repair
the modem.)
We have performed limited testing of two Zoom 3095 USB modems connected
to the same computer. In this configuration both modems correctly
report caller information. Please note the following:
-
If you're having trouble getting Ascendis Caller ID to open both
modems, try
rebuilding the devices list
-
Windows may rename and/or change the COM port for one or both
modems when the computer is restarted or the modems are unplugged
and plugged in
-
You will probably have to
repair the second modem when first installed,
even if the first was repaired, when using TAPI mode
-
Bypassing TAPI may avoid
the open issue, and certainly makes repair unnecessary
-
We did not test voice support in this configuration
|
|
|
|
Zoom 3049C (External Serial Modem)
|
|
We have tested and recommend the Zoom external serial modem, model 3049C.
This is an external modem that requires a serial port to connect
to the computer. External modems are easier to install than internal
modems, and they usually provide status lights, as does this one.
The "C" at the end of the model number indicates a Conexant chipset.
When purchasing this modem, look for the "C", or the extended
model number "3049-00-00C" to ensure you get the right model.
Other models with other chipsets may perform differently.
This modem is supposed to support caller id in the following countries
and regions: Austria, Canada, China, Denmark, Finland, France, Germany,
Hong Kong, India, Japan, Singapore, Taiwan, U.K., and U.S.A. (Source:
Zoom technical support, January 25, 2005) However, Ascendis
Software has only tested this modem in the U.S.A. and has not received
confirmations of successful use in any other country. Two U.K.
users (one with phone service from BT) could not get it to
report caller information.
Details on this modem can be found
on Zoom's web site.
Note that voice support does not work via TAPI in Windows Vista or Windows 7,
and drivers for Vista 64 and Windows 7 are not available. Nonetheless, the
modem works well with Ascendis Caller ID in both 32 and 64 bit Windows
Vista and Windows 7. To use in Vista 64 or Windows 7, install
the modem as a standard modem and tell Ascendis Caller ID to
bypass TAPI.
In this configuration, voice support works in Ascendis Caller ID
version 2.3.0.0 and greater.
We have successfully used two Zoom 3049C external serial modems
connected to the same computer. In this configuration both modems
correctly report caller information.
|
|
|
|
Internal PCI Modem -- no recommendation at this time
|
|
At this time we do not have a recommendation for an internal modem.
The models we've had consistent success with are old, and not currently sold.
You may be able to find one of the models listed below.
|
|
The following modems have been tested by Ascendis Software or reported as
compatible by users of Ascendis Caller ID:
| Manufacturer |
Model |
Style |
Controller |
Operating System(s) |
Reported Date |
Notes |
| AGPtEK |
USB 56K Voice Fax Data External V.90 V.92 Modem With Dual Ports |
External USB |
Unknown |
Windows 10 64-bit |
September 19, 2016 |
- Customer reported "works great with Ascendis Caller ID", and that it's
much less expensive than the Zoom 3095.
-
Available at Amazon.com.
|
| Best Data |
56K USB Data Fax Modem #56USBP |
External USB |
Partial Hardware? |
Windows XP SP2 |
January 25, 2005 |
- Cannot coexist with Conexant HSF V92 56K Data Fax PCI Modem (or presumably any Conexant winmodem?)
- Installer caused spurious reboot; tech support sent a beta driver that worked
-
August 17, 2015: It appears that Diamond Multimedia bought Best Data's
modem business, although they don't list this modem on their web site.
|
| Conexant |
D850 PCI V.92 Modem (D850 56K V.9x DFVc Modem) |
Internal PCI |
Software |
Windows Vista 64-bit |
September 2, 2008 |
- Modem is available in some Dell PCs
- Modem does not support voice
|
| Conexant |
HDA D330 MDC V.92 Modem |
Internal |
Software |
Windows Vista 32-bit |
September 2, 2008 |
- Modem is available in some Dell laptops
- Modem does not support voice
|
| Conexant |
HSF V92 56K Data Fax PCI Modem |
Internal PCI |
Software w/DSP |
Windows XP |
June 24, 2003 |
|
| Conexant |
SmartHSFi V92 56K Speakerphone PCI Modem |
Internal PCI |
Software w/DSP |
Windows XP |
June 6, 2003 |
|
| HiRO |
H50113 |
External USB |
Software |
Windows XP |
April 23, 2010 |
-
Works using TAPI with ACID version 2.3.0.0, including PhoneSound and Hangup.
-
Tested with
HiRO Windows XP drivers 2.1.70.0
(as reported in Windows' modem properties) from
HiRO's driver page.
You will need to use ACID's Repair Modem feature (on the Help menu, under Diagnostics) to make the modem work in TAPI mode.
-
Works in TAPI-bypass (aka serial) mode, although voice quality is poor.
The modem claims to support raw caller id, but only reports normal caller id.
|
| HiRO |
H50113 |
External USB |
Software |
Windows Vista 32-bit |
April 23, 2010 |
|
| HiRO |
H50113 |
External USB |
Software |
Windows Vista 64-bit |
April 23, 2010 |
|
| HiRO |
H50228 |
External USB |
Unknown |
Windows 8.1
Windows 10 |
October 5, 2016 |
-
From customer:
"True plug-n-play, works seamlessly with Ascendis.
I plugged two modems in with no problems!!
Caller ID works without incident."
-
From manufacturer:
"Truly Plug n Play Driverless Installation Built in Driver Windows 10 8.1 8 7 32-bit 64-bit"
|
| Jaton |
WinCOMM V.92 |
Internal PCI |
Software w/DSP |
Windows 2000
Windows XP |
May 14, 2005
June 10, 2005 |
|
| MultiTech Systems |
MT5634ZPX-PCI |
Internal PCI |
Hardware |
Windows Vista |
September 14, 2010 |
|
| Netcomm |
AM5055 Roadster V.92 USB |
External USB |
Unknown |
Windows XP |
April 29, 2004 |
|
| Pace |
Pace 56 Voice for Mac |
External Serial |
Hardware |
Windows XP |
September 16, 2005 |
- Tested in U.K. (Peterborough, Cambridgeshire) with BT
- Modem was made for Mac but works in Windows XP
- Purchased from C J E Micros Tel: 01903 523222 http://www.cjemicros.co.uk
|
| PCTel |
HSP56 MicroModem |
Internal PCI |
Software |
Windows XP |
April 3, 2004 |
- Required PCTel modem driver from Conexant site in order to report caller information
- During testing missed caller information at least once
|
| Rosewill |
RNX-56AG |
Internal PCI |
Software |
not reported |
October 31, 2011 |
|
| TRENDnet |
TFM-PCIV92I
56K (V.92) High Speed Internal PCI Data/Fax/Voice Modem |
Internal PCI |
Software |
Windows XP
Windows 2000
Windows XP SP2
|
May 17, 2004
February 18, 2005
April 26, 2005 |
- "This modem can be picked up for around USD 11, and all I did was shut down the machine, plug it in, WinXP found the modem and installed the drivers automatically. I opened your program and walla, it just works. I'm very impressed."
- http://www.trendnet.com/products/TFM-PCIV92I.htm
- Note: Be sure to get the one with the "I" at the end of the model number. They also sell one without the "I" that does not include caller id support. TFM-PCIV92I is good, TFM-PCIV92 is not.
- This modem reports Private and Out of Area calls incorrectly in Australia, and possibly other non-U.S.A. locations. In the U.S.A., it appears to work fine. (7/05/2004)
- No longer available (5/14/2005)
|
| U.S. Robotics |
33.6K Voice INT |
Internal ISA |
Hardware |
Windows 2000 |
March 9, 2004 |
|
| U.S. Robotics |
56K FAX INT
(board model #0460) |
Internal ISA |
Hardware |
Windows 2000 |
March 9, 2004 |
|
| U.S. Robotics |
Courier V.Everything Ext PnP (v.90 & X2)
|
External Serial |
Hardware |
Windows 2000 |
February 16, 2006 |
"no voice but works fine" |
| U.S. Robotics |
USR5610B
|
Internal PCI |
Hardware |
Windows XP |
April 13, 2004 |
"[Used with Ascendis Caller ID] for about a year now. It has worked flawlessly. I also have USR's "Modem on Hold" software running." |
| U.S. Robotics |
USR5686E
|
External Serial |
Hardware |
Windows 2000 |
May 24, 2005 |
- Used driver on modem CD, but did not install any included software
- No voice support
- Occasionally reports call when no call is coming in (common for USR modems)
|
| Zoom |
3025C |
Internal PCI |
On-board DSP |
Windows XP |
August 4, 2003 |
- One user reported missing caller information on some calls
- The "C" at the end of the model number indicates the chipset and is important!
|
| Zoom |
3049C |
External Serial |
Hardware |
Windows XP, Windows 2000, Windows 98 |
July 2, 2009 |
-
Supplied software may not work with dual-processor machines
(including machines with HyperThreading enabled) or
Windows Server 2003. Contact Zoom technical support for an
alternative, limited function driver that will work with
Ascendis Caller ID.
- The "C" at the end of the model number indicates the chipset and is important!
- Some users have reported that this modem does not work in the U.K.
- Vista 32-bit drivers are available; Vista 64-bit drivers are not available.
- Voice support does not work in Vista (with or without TAPI)
- This modem works without Zoom drivers for caller id detection, but not for voice.
Just install as a Standard 56000 bps Modem, and tell Ascendis Caller ID to
bypass TAPI.
|
| Zoom |
3095 |
External USB |
Hardware |
Windows XP |
April 23, 2010 |
-
The drivers do not specify the caller id commands, so you
will need to use the Repair Modem command,
or bypass TAPI.
-
Voice support works well with or without TAPI in Ascendis Caller ID version 2.3.0.0 or later.
-
NOTE: We recommend this modem for use in the U.S.A. only;
some users in Canada and the U.K. have had problems, and Zoom
acknowledges some problems in other countries.
They are working to
resolve the problems, but the issues remain as of December 18, 2009.
-
July 2, 2012: A user in Canada reported that this modem is working
correctly in TAPI mode on Windows 7 with Bell Canada phone service.
He had to
use the Repair Modem command
and rebuild the devices list.
Rebuilding the devices list should not be necessary for most users.
|
| Zoom |
3095 |
External USB |
Hardware |
Windows Vista 32-bit
Windows Vista 64-bit |
April 23, 2010 |
-
The drivers do not specify the caller id commands, so you
will need to use the Repair Modem command,
or bypass TAPI.
-
Voice support does not work in Vista in TAPI mode.
This is apparently a common problem with Conexant-based modems in
Vista, and
appears to be a Microsoft problem.
Voice support does work in Ascendis Caller ID in
serial mode
in Ascendis Caller ID version 2.3.0.0 or later.
-
NOTE: We recommend this modem for use in the U.S.A. only;
some users in Canada and the U.K. have had problems, and Zoom
acknowledges some problems in other countries.
They are working to
resolve the problems, but the issues remain as of December 18, 2009.
-
July 2, 2012: A user in Canada reported that this modem is working
correctly in TAPI mode on Windows 7 with Bell Canada phone service.
He had to
use the Repair Modem command
and rebuild the devices list.
Rebuilding the devices list should not be necessary for most users.
|
| Zoom |
3095 |
External USB |
Hardware |
Windows 7 |
April 23, 2010 |
-
The
Windows 7 drivers on Zoom's website
properly configure caller id. (In other words, they work as expected.)
-
Voice support does not work in Windows 7 in TAPI mode.
This is apparently a common problem with Conexant-based modems in
Windows 7, and
appears to be a Microsoft problem.
Voice support does work in Ascendis Caller ID in
serial mode
in Ascendis Caller ID version 2.3.0.0 or later.
-
NOTE: We recommend this modem for use in the U.S.A. only;
some users in Canada and the U.K. have had problems, and Zoom
acknowledges some problems in other countries.
They are working to
resolve the problems, but the issues remain as of December 18, 2009.
-
July 2, 2012: A user in Canada reported that this modem is working
correctly in TAPI mode with Bell Canada phone service. He had to
use the Repair Modem command
and rebuild the devices list.
Rebuilding the devices list should not be necessary for most users.
|
| Zoom |
3095 |
External USB |
Hardware |
Windows 8.1 |
March 17, 2016 |
-
Voice support does not work in Windows 10 in TAPI mode,
but it does work in Ascendis Caller ID in
serial mode
in Ascendis Caller ID version 3.1.0.0 or later.
-
NOTE: We recommend this modem for use in the U.S.A. only;
some users in Canada and the U.K. have had problems, and Zoom
acknowledges some problems in other countries.
|
| Zoom |
3095 |
External USB |
Hardware |
Windows 10 |
March 17, 2016 |
-
Voice support does not work in Windows 10 in TAPI mode.
Zoom claims the driver does not support sound capability, so this
is expected.
Voice support does work in Ascendis Caller ID in
serial mode
in Ascendis Caller ID version 3.1.0.0 or later.
-
NOTE: We recommend this modem for use in the U.S.A. only;
some users in Canada and the U.K. have had problems, and Zoom
acknowledges some problems in other countries.
|
The following modems have been tested or evaluated by Ascendis Software or reported as
not compatible by users of Ascendis Caller ID:
| Manufacturer |
Model |
Style |
Controller |
Operating System(s) |
Reported Date |
Notes |
| Conexant |
HCF V90 with TAM/Speakerphone
CX06834-11 Chipset |
Internal PCI |
Host-based |
N/A |
November 29, 2005 |
Reported by user in U.K. |
| Creative Labs |
Modem Blaster V.92 Serial #DE5621 |
External Serial |
Hardware |
N/A |
January 26, 2005 |
Does not support caller id according to their technical support |
| HiRO |
H50113 |
External USB |
Software |
Windows 7 |
April 23, 2010 |
|
| Rosewill |
RNX-56USB |
External USB |
Hardware |
Windows Vista 64 |
April 27, 2011 |
Serial number 25164005031101496 |
| U.S. Robotics |
33.6K FAX INT PnP
(UPC 0008400153600725) |
Internal ISA |
Unknown |
Windows 98 SE |
March 10, 2004 |
|
| U.S. Robotics |
3Com Windows Modem ISA ADI
(board model #0613) |
Internal ISA |
Unknown |
Windows 2000 |
April 3, 2004 |
|
| U.S. Robotics |
3Com Windows Modem TI
(board model #0478) |
Internal ISA |
Unknown |
Windows 2000 |
April 3, 2004 |
|
| U.S. Robotics |
56K V.92 PCI Faxmodem
(model #USR5670) |
Internal PCI |
Unknown |
Windows 7 |
September 26, 2010 |
- Anonymous report
-
US Robotics claims modem supports Type 2 caller ID only, which
means it won't work with Ascendis Caller ID regardless of the
operating system.
|
| U.S. Robotics |
56K PCI Faxmodem
(model #USR5661B (USR805661B)) |
Internal PCI |
Unknown |
Unknown |
March 9, 2009 |
Anonymous report |
| U.S. Robotics |
56K V.92 PCI Faxmodem
(model #USR5660A) |
Internal PCI |
Software |
N/A |
December 17, 2004 |
|
| Zoom |
3025L |
Internal PCI |
On-board DSP |
N/A |
April 6, 2004 |
Uses Agere chipset |
| Zoom |
3025N |
Internal PCI |
On-board DSP |
Windows Server 2003, Windows XP |
April 6, 2004 |
Uses Agere chipset |
If you intend to put multiple modems in a single computer for multi-line support,
you should be aware of potential problems, especially with software-based modems.
Please see our forum postings on this topic.
Our modem recommendations include
external serial and external USB
modems that we have successfully used for multi-line setups.
