History Log problems
Posted: Sun Mar 26, 2017 6:25 pm
Somewhere along the way I have checked or unchecked something to cause the following problem and for the life of me I cannot figure out what I have done.
John Smith calls for the very first time on March 1 and his call shows up correctly by date number and time and is reflected correctly in the call log history. On say March 5 he calls again and the popup window correctly shows his information, however in the log screen while he is on the phone it highlights the line created on his first call of March 1, but does not create a new entry to reflect or log his call on March 5.
Now the problem for me is seeing who has called by looking at the history, if a new customer has called I see the correct info on the log page, however if it is a repeat customer I have no way of knowing because it did not enter anything in the log history.
Hope this is making sense!
Did not do this in the past so I have got something checked or changed somewhere.
I thought it might be the old PC so I did a complete reinstall on a new windows 10 PC only to find the same problem.
Any ideas?
John Smith calls for the very first time on March 1 and his call shows up correctly by date number and time and is reflected correctly in the call log history. On say March 5 he calls again and the popup window correctly shows his information, however in the log screen while he is on the phone it highlights the line created on his first call of March 1, but does not create a new entry to reflect or log his call on March 5.
Now the problem for me is seeing who has called by looking at the history, if a new customer has called I see the correct info on the log page, however if it is a repeat customer I have no way of knowing because it did not enter anything in the log history.
Hope this is making sense!
Did not do this in the past so I have got something checked or changed somewhere.
I thought it might be the old PC so I did a complete reinstall on a new windows 10 PC only to find the same problem.
Any ideas?