Ascendis Software LLC Support Forums

Any problem using a usb to serial with whozz calling 2. The device works on a regular 9 pin serial port but not on a USB. I'm am certain of the com port the usb is assigning and the correct com port assignment in Caller-ID. The USB to serial works with other serial devices with no problems. Just not the Whozz Calling device. Here's the info from the last start

07/08/2010 14:49:29.546 - [4060:Whozz Calling?] Opening Whozz Calling? on port COM7
07/08/2010 14:49:29.906 - [480:Whozz Calling?] Initializing device
07/08/2010 14:49:30.156 - [480:Whozz Calling?] Sent "@" command
07/08/2010 14:49:31.109 - [480:Whozz Calling?] Sent "@" command
07/08/2010 14:49:32.062 - [480:Whozz Calling?] Sent "@" command
07/08/2010 14:49:33.015 - [480:Whozz Calling?] Sent "@" command
07/08/2010 14:49:33.968 - [480:Whozz Calling?] Sent "@" command
07/08/2010 14:49:34.906 - [480:Whozz Calling?] Handshake failed!
07/08/2010 14:49:34.906 - [480:Whozz Calling?] Sending "V" to Whozz Calling? device
07/08/2010 14:49:35.218 - [480:Whozz Calling?] No response from Whozz Calling? device, as expected
07/08/2010 14:49:35.218 - [480:Whozz Calling?] Talking to Whozz Calling? Lite device

Hello Rod,

We have not tested any Whozz Calling? devices with USB-to-serial adapters, but it should work with an adapter that works with modems. Have you tested using HyperTerminal or another terminal program?

Finest regards,
Bill Root
Ascendis Software LLC

Even though the USB to serial worked with other devices I tried another USB from Tripp-Lite Keyspan UA-19HS. According to their advertising "recommended by serial device manufacturers due to its dependability and "Best in Class" compatibility"
Apparently so. It works perfectly.

Rodh wrote:Even though the USB to serial worked with other devices I tried another USB from Tripp-Lite Keyspan UA-19HS. According to their advertising "recommended by serial device manufacturers due to its dependability and "Best in Class" compatibility"
Apparently so. It works perfectly.

That's great! Thank you for your perseverance.

There seems to be a great variety of capabilities of the USB-to-serial devices out there. Some work for specific applications, but not others.

Finest regards,
Bill Root
Ascendis Software LLC

I've installed the Keyspan adapter on a variety of devices and operating systems with zero problems, unlike many others I've tried. They seem to have compatibility and driver issues completely under control up to and including Windows 7 64 bit.

Cheers!

Bob