Ascendis Software LLC Support Forums

Version 1.7.1.20 includes the following changes from the last beta release:

- use US date format (as server expects) for polling clients when requesting calls

As always, bug reports and feedback are appreciated.


You can download this version here:
http://ascendis.com/callerid/CallerID_Beta_Setup.EXE

The beta page is available here:
http://ascendis.com/callerid/beta.php

Bill, has a crash using 1.7.1.20 and used the inbullt crash reporter and the email bounced when sending to 'callerid_bug_report@ascendis.com'.

Let me know when your end is fixed and I will resubmit the crash log.

If this is not a problem at your end ... sorry.

[Steve]


Your message did not reach some or all of the intended recipients.

Subject: bug report
Sent: 08/10/2004 11:51 AM

The following recipient(s) could not be reached:

'callerid_bug_report@ascendis.com' on 08/10/2004 11:51 AM
None of your e-mail accounts could send to this recipient.

Hi Steve,

Thanks for the info. I haven't seen the crash in 1.7.1.20 or the email problem. I did a test send to that email address and it worked. From your description it sounds like the email left your computer, so I'll hope it was a temporary internet problem.

I just posted a new beta, although it shouldn't affect any crash. It may be worth trying in case the x.20 download got corrupted. If the new one crashes try sending the crash report via email again and we'll see what happens.

Finest regards,
Bill Root
Ascendis Software

Bill,

Posting this here again as I just cant seem to email the report to you with your "exeception" system.

This crash happened about 10 seconds after a call came in. I right clicked on the window and "Delete all Calls" was selected... Poof!!

I am upgrading to 1.7.1.23 now

[Steve]


date/time : 2004-10-14 17:31
computer name : WOODY2
user name : steve
operating system : Windows XP Service Pack 2 build 2600
system language : English
system up time : 23 minutes 52 seconds
program up time : 22 minutes 12 seconds
processor : Intel(R) Pentium(R) 4 CPU 2.80GHz
physical memory : 455/768 MB (free/total)
free disk space : (C:) 14.77 GB
display mode : 1600x1200, 32 bit
process id : $430
executable : CallerID.EXE
exec. date/time : 2004-10-07 18:14
version : 1.7.1.20
madExcept version : 2.7c
exception class : EDBISAMEngineError
exception message : DBISAM Engine Error # 11013 Access denied to data file C:\Documents and Settings\All Users\Application Data\Ascendis Software\Caller ID\Db\Calls.DAT.

main thread ($698):
0066caed CallerID.EXE DBISAMTb DbiError
006562fb CallerID.EXE Dbbase RaiseError
006583d0 CallerID.EXE Dbbase TFileHandler.OpenFile
0065ff2e CallerID.EXE DBIsam TDataFile.OpenFile
0065fe62 CallerID.EXE DBIsam TDataFile.Open
00672dd5 CallerID.EXE DBISAMTb TDBISAMTable.EmptyTable
0040461c CallerID.EXE System 4931 +5 @TryFinallyExit
004029f9 CallerID.EXE System 1004 +34 SysGetMem
0040304b CallerID.EXE System 1281 +32 @ReallocMem
0043e428 CallerID.EXE Classes 1839 +9 TList.Delete
0043e8a2 CallerID.EXE Classes 1967 +3 TList.Remove
005122a7 CallerID.EXE Db 8252 +22 TDataSet.SetActive
0047e714 CallerID.EXE Menus 1740 +11 TMenuItem.Click
0047fdf1 CallerID.EXE Menus 2446 +5 TMenu.DispatchCommand
00480e7b CallerID.EXE Menus 3135 +4 TPopupList.WndProc
00480db9 CallerID.EXE Menus 3116 +2 TPopupList.MainWndProc
0046c474 CallerID.EXE Forms 1459 +8 StdWndProc
77d4bcc7 user32.dll DispatchMessageA
004774e4 CallerID.EXE Forms 6630 +13 TApplication.ProcessMessage
0047752b CallerID.EXE Forms 6649 +1 TApplication.HandleMessage
004777b1 CallerID.EXE Forms 6732 +15 TApplication.Run
007c148b CallerID.EXE CallerId 228 +42 initialization

thread $904:
7c90eb94 ntdll.dll KiFastSystemCallRet
7c90e9be ntdll.dll NtWaitForSingleObject
7c8025d5 kernel32.dll WaitForSingleObjectEx
7c80253d kernel32.dll WaitForSingleObject
004303a1 CallerID.EXE madExcept ThreadExceptFrame
>> created by main thread ($698) at:
76ebf67a tapi32.dll

thread $c74 (TRealTimeClientThread):
7c90eb94 ntdll.dll KiFastSystemCallRet
7c90e9be ntdll.dll NtWaitForSingleObject
71ab2e64 WS2_32.dll select
0058dcb0 CallerID.EXE IdStackWindows 306 +12 TIdStackWindows.WSSelect
00595962 CallerID.EXE IdSocketHandle 271 +22 TIdSocketHandle.Readable
00598771 CallerID.EXE IdIOHandlerSocket 226 +1 TIdIOHandlerSocket.Readable
0059989e CallerID.EXE IdTCPConnection 476 +14 TIdTCPConnection.ReadFromStack
00599398 CallerID.EXE IdTCPConnection 301 +14 TIdTCPConnection.CheckForDisconnect
00599d35 CallerID.EXE IdTCPConnection 612 +44 TIdTCPConnection.ReadLn
00795544 CallerID.EXE RealTimeClientThreads 176 +52 TRealTimeClientThread.Execute
00430420 CallerID.EXE madExcept HookedTThreadExecute
0044745c CallerID.EXE Classes 7370 +2 ThreadProc
00404bd4 CallerID.EXE System 5606 +17 ThreadWrapper
004303a1 CallerID.EXE madExcept ThreadExceptFrame
>> created by main thread ($698) at:
007a522c CallerID.EXE BaseClientThreads 116 +2 TBaseClientThread.Create

thread $fdc: <priority:15>
7c90eb94 ntdll.dll KiFastSystemCallRet
7c90e9a9 ntdll.dll NtWaitForMultipleObjects
7c8094ec kernel32.dll WaitForMultipleObjectsEx
7c809c81 kernel32.dll WaitForMultipleObjects

thread $b88: <priority:-1>
7c90eb94 ntdll.dll KiFastSystemCallRet
7c90e9a9 ntdll.dll NtWaitForMultipleObjects
7c8094ec kernel32.dll WaitForMultipleObjectsEx
7c809c81 kernel32.dll WaitForMultipleObjects
77c3a3ad msvcrt.dll _endthreadex
004303a1 CallerID.EXE madExcept ThreadExceptFrame
>> created by main thread ($698) at:
77c3a43d msvcrt.dll _beginthreadex

thread $eb4: <priority:1>
7c90eb94 ntdll.dll KiFastSystemCallRet
7c90e9a9 ntdll.dll NtWaitForMultipleObjects
7c8094ec kernel32.dll WaitForMultipleObjectsEx
7c809c81 kernel32.dll WaitForMultipleObjects
77c3a3ad msvcrt.dll _endthreadex
004303a1 CallerID.EXE madExcept ThreadExceptFrame
>> created by main thread ($698) at:
77c3a43d msvcrt.dll _beginthreadex

thread $b8c:
7c90eb94 ntdll.dll KiFastSystemCallRet
7c90e9a9 ntdll.dll NtWaitForMultipleObjects
7c8094ec kernel32.dll WaitForMultipleObjectsEx
7c809c81 kernel32.dll WaitForMultipleObjects
77c3a3ad msvcrt.dll _endthreadex
004303a1 CallerID.EXE madExcept ThreadExceptFrame
>> created by main thread ($698) at:
77c3a43d msvcrt.dll _beginthreadex

modules:
00400000 CallerID.EXE 1.7.1.20 C:\Program Files\Ascendis Software\Caller ID
01590000 SKHOOKS.dll 1.0.0.0 C:\WINDOWS\system32
01b40000 RTSUltraMonHook.dll 2.2.19.0 C:\Program Files\UltraMon
01b90000 nvwddi.dll 6.14.10.5216 C:\WINDOWS\system32
10000000 nView.dll 6.14.10.5216 C:\WINDOWS\system32
55600000 wspwsp.dll 3.0.1200.166 C:\Program Files\Microsoft Firewall Client
5ad70000 UxTheme.dll 6.0.2900.2180 C:\WINDOWS\system32
5edd0000 olepro32.dll 5.1.2600.2180 C:\WINDOWS\system32
629c0000 LPK.DLL 5.1.2600.2180 C:\WINDOWS\system32
63550000 Speech.dll 4.0.4.2512 C:\WINDOWS\speech
63670000 MSTTSSYN.dll 4.0.4.2512 C:\Program Files\Common Files\microsoft shared\SpeechEngines\TTS
662b0000 hnetcfg.dll 5.1.2600.2180 C:\WINDOWS\system32
6d6e0000 sapi.dll 5.1.4111.0 C:\Program Files\Common Files\Microsoft Shared\Speech
71a50000 mswsock.dll 5.1.2600.2180 C:\WINDOWS\system32
71a90000 wshtcpip.dll 5.1.2600.2180 C:\WINDOWS\System32
71aa0000 WS2HELP.dll 5.1.2600.2180 C:\WINDOWS\system32
71ab0000 WS2_32.dll 5.1.2600.2180 C:\WINDOWS\system32
71ad0000 wsock32.dll 5.1.2600.2180 C:\WINDOWS\system32
72d10000 msacm32.drv 5.1.2600.0 C:\WINDOWS\system32
72d20000 wdmaud.drv 5.1.2600.2180 C:\WINDOWS\system32
73000000 winspool.drv 5.1.2600.2180 C:\WINDOWS\system32
732e0000 RICHED32.DLL 5.1.2600.0 C:\WINDOWS\system32
74720000 MSCTF.dll 5.1.2600.2180 C:\WINDOWS\system32
74d90000 USP10.dll 1.420.2600.2180 C:\WINDOWS\system32
74e30000 RICHED20.dll 5.30.23.1221 C:\WINDOWS\system32
755c0000 msctfime.ime 5.1.2600.2180 C:\WINDOWS\system32
76390000 imm32.dll 5.1.2600.2180 C:\WINDOWS\system32
763b0000 comdlg32.dll 6.0.2900.2180 C:\WINDOWS\system32
76780000 SHFOLDER.dll 6.0.2900.2180 C:\WINDOWS\system32
76b40000 winmm.dll 5.1.2600.2180 C:\WINDOWS\system32
76bf0000 PSAPI.DLL 5.1.2600.2180 C:\WINDOWS\system32
76c30000 WINTRUST.dll 5.131.2600.2180 C:\WINDOWS\system32
76c90000 IMAGEHLP.dll 5.1.2600.2180 C:\WINDOWS\system32
76d60000 iphlpapi.dll 5.1.2600.2180 C:\WINDOWS\system32
76e80000 rtutils.dll 5.1.2600.2180 C:\WINDOWS\system32
76eb0000 tapi32.dll 5.1.2600.2180 C:\WINDOWS\system32
76fd0000 CLBCATQ.DLL 2001.12.4414.258 C:\WINDOWS\system32
77050000 COMRes.dll 2001.12.4414.258 C:\WINDOWS\system32
77120000 oleaut32.dll 5.1.2600.2180 C:\WINDOWS\system32
77260000 urlmon.dll 6.0.2900.2518 C:\WINDOWS\system32
773d0000 comctl32.dll 6.0.2900.2180 C:\WINDOWS\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9
774e0000 ole32.dll 5.1.2600.2180 C:\WINDOWS\system32
77920000 SETUPAPI.dll 5.1.2600.2180 C:\WINDOWS\system32
77a80000 CRYPT32.dll 5.131.2600.2180 C:\WINDOWS\system32
77b20000 MSASN1.dll 5.1.2600.2180 C:\WINDOWS\system32
77bd0000 midimap.dll 5.1.2600.2180 C:\WINDOWS\system32
77be0000 MSACM32.dll 5.1.2600.2180 C:\WINDOWS\system32
77c00000 version.dll 5.1.2600.2180 C:\WINDOWS\system32
77c10000 msvcrt.dll 7.0.2600.2180 C:\WINDOWS\system32
77d40000 user32.dll 5.1.2600.2180 C:\WINDOWS\system32
77dd0000 advapi32.dll 5.1.2600.2180 C:\WINDOWS\system32
77e70000 RPCRT4.dll 5.1.2600.2180 C:\WINDOWS\system32
77f10000 GDI32.dll 5.1.2600.2180 C:\WINDOWS\system32
77f60000 SHLWAPI.dll 6.0.2900.2180 C:\WINDOWS\system32
77fe0000 Secur32.dll 5.1.2600.2180 C:\WINDOWS\system32
7c800000 kernel32.dll 5.1.2600.2180 C:\WINDOWS\system32
7c900000 ntdll.dll 5.1.2600.2180 C:\WINDOWS\system32
7c9c0000 shell32.dll 6.0.2900.2180 C:\WINDOWS\system32

hardware:
+ Computer
- ACPI Uniprocessor PC
+ Disk drives
- SEAGATE ST336607LW SCSI Disk Device
+ Display adapters
- NVIDIA GeForce FX 5700 (driver 5.2.1.6)
- NVIDIA RIVA TNT2 Model 64/Model 64 Pro (driver 5.2.1.6)
+ Display Mirror Driver
- UltraMon Display Mirror Driver (driver 2.2.19.0)
+ DVD/CD-ROM drives
- PIONEER DVD-ROM DVD-303R SCSI CdRom Device
- SAMSUNG CDRW/DVD SM-352B
+ Floppy disk controllers
- Standard floppy disk controller
+ Floppy disk drives
- Floppy disk drive
+ Human Interface Devices
- HID-compliant consumer control device
- HID-compliant consumer control device
- HID-compliant device
- USB Human Interface Device
- USB Human Interface Device
- USB Human Interface Device
+ IDE ATA/ATAPI controllers
- Primary IDE Channel
- Secondary IDE Channel
- SiS PCI IDE Controller
+ Imaging devices
- Logitech QuickCam Messenger (driver 7.0.0.1221)
+ Keyboards
- HID Keyboard Device
+ Mice and other pointing devices
- HID-compliant mouse
+ Monitors
- Default Monitor
- Default Monitor
- Dell D1626HT
- Dell D1626HT
- Dell D1626HT
+ Network adapters
- SiS 900-Based PCI Fast Ethernet Adapter (driver 1.16.0.0)
+ Ports (COM & LPT)
- Communications Port (COM1)
- ECP Printer Port (LPT1)
+ Processors
- Intel(R) Pentium(R) 4 CPU 2.80GHz
+ SCSI and RAID controllers
- Adaptec AHA-2940UW PCI SCSI Controller
+ Sound, video and game controllers
- Audio Codecs
- Legacy Audio Drivers
- Legacy Video Capture Devices
- Media Control Devices
- SoundMAX Integrated Digital Audio (driver 5.12.1.3533)
- Standard Game Port
- USB Audio Device
- Video Codecs
+ System devices
- ACPI Fixed Feature Button
- ACPI Power Button
- Direct memory access controller
- ISAPNP Read Data Port
- Logical Disk Manager
- Microcode Update Device
- Microsoft ACPI-Compliant System
- Microsoft System Management BIOS Driver
- Motherboard resources
- Motherboard resources
- Motherboard resources
- Motherboard resources
- Motherboard resources
- Numeric data processor
- PCI bus
- PCI standard host CPU bridge
- PCI standard ISA bridge
- Plug and Play Software Device Enumerator
- Printer Port Logical Interface
- Programmable interrupt controller
- SIS Processor to AGP Controller
- System board
- System CMOS/real time clock
- System speaker
- System timer
- Terminal Server Device Redirector
- Terminal Server Keyboard Driver
- Terminal Server Mouse Driver
- Volume Manager
+ Universal Serial Bus controllers
- Generic USB Hub
- Logitech USB Camera (Messenger) (driver 7.0.0.1221)
- SiS 7001 PCI to USB Open Host Controller
- SiS 7001 PCI to USB Open Host Controller
- SiS PCI to USB Enhanced Host Controller
- USB Composite Device
- USB Root Hub
- USB Root Hub
- USB Root Hub

disassembling:
[...]
0066cadd mov ebx, eax
0066cadf mov ecx, ebx
0066cae1 mov dl, 1
0066cae3 mov eax, [$66a7a4]
0066cae8 call +$63 ($66cb50) ; EDBISAMEngineError.Create
0066caed > call -$268586 ($40456c) ; @RaiseExcept
0066caf2 pop ebx
0066caf3 ret

Steve,

Yes, please try the latest beta.

It looks like the problem has to do with the calls data file. After installing the new version, try repairing the databases. (File -> Repair Databases) If you encounter problems, try turning off all networking first. If it still doesn't work, send me the error message(s).

Do you know whether any other programs were accessing the data files?

As for the exception reporting system: when you clicked the "Mail Bug Report" button did the exception report open in your mail program? That's what should happen with recent versions. Older versions tried to send it directly, but many ISPs no longer allow that. If the "Mail Bug Report" button doesn't work you can always save it to a file and send it or just paste the clipboard into a new email (the reporter copies the report to the clipboard automatically).

Bill Root wrote: Yes, please try the latest beta.

Done

Bill Root wrote: Do you know whether any other programs were accessing the data files?

Not that I know of, I sort of assumed you had a thread keeping the file open for the duration of the call or while the Caller ID Window and/or ballon is exposed therefore preventing the file from being deleted.

[Steve]