Hey,
Ok, see if I can get anyone to tell me how to fix this..
I have Caller ID installed and its all running nice.. well, not all. It tells me when some in my DB is calling, if not it says the full number.
The problem I?m having is that every time I make a call or answer a call it starts to put blank entries into the DB. No name or number just a time stamp and a few rings.
Its really annoying me now, please help..
BR
Blank entries...
Re: Blank entries...
BlackRabbit,BlackRabbit wrote:The problem I'm having is that every time I make a call or answer a call it starts to put blank entries into the DB. No name or number just a time stamp and a few rings.
Have you tried the latest beta version? If not, could you? You can download the installer here:
http://ascendis.com/callerid/CallerID_Beta_Setup.exe
If that doesn't make a difference, wait until the problem occurs a couple of times and then send a Technical Support Report (Help -> Technical Support Report) to support at ascendis dot com and I'll try to see what's going on.
Finest regards,
Bill Root
Ascendis Software
Last edited by Bill Root on Wed Oct 18, 2017 6:42 pm, edited 1 time in total.
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Re: Blank entries...
Bill,Bill Root wrote: BlackRabbit,
Have you tried the latest beta version? If not, could you? You can download the installer here:
http://ascendis.com/callerid/CallerID_Beta_Setup.exe
If that doesn't make a difference, wait until the problem occurs a couple of times and then send a Technical Support Report (Help -> Technical Support Report) to support at ascendis dot com and I'll try to see what's going on.
Finest regards,
Bill Root
Ascendis Software
Thanks for the reply
I've already installed the latest beta release, hoping that it would fix my problem. Its doesn't place blank entries now, it does still place an entry but because I've recently installed the newest beta it places a "No Caller Information" in the name box. It also speaks this as well, most annoying when ya having a natter to someone..
I'll file a TSR to you at the address above... I've probably done something real stupid.. *Paws crossed (rabbits don't have fingers)
Thanks again
BR
Re: Blank entries...
Did you get my email reply on May 10?
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- Posts: 6
- Joined: Sat May 08, 2004 4:49 pm
Re: Blank entries...
Sorry Bill..Bill Root wrote:Did you get my email reply on May 10?
Yeah I got it... Been busy with PHP scripts and tpl's
Ok, I don't have distinctive rings, country set is fine. I disabled the "No Caller Information" voice alert as not to drive me around the bend.
I enable error-reporting service and C-ID keeps falling over and Xp halts the system to bring up its icky "Do you want to send a report" box. So, I turned it back off again. I have also recently add a pair of speakers (sound was already running before) and I get a "Donk donk" noise now from the server every so often, no visible reason why it should be doing it. It stops soon as I exit C-ID. So, I guess, the program is erroring some where but not crasahing out fully.
HELP!!
BR (aka Rick)
Re: Blank entries...
I didn't mean to rush you -- I just wanted to make sure you weren't waiting on me!
In reference to the original problem, where Ascendis Caller ID registers outgoing calls, I found another reference to confirm my conclusion that the modem is the problem:
http://groups.google.com/groups?q=tapi+ ... com&rnum=2
In brief:
But, I'm very interested in resolving the "Do you want to send a report" issue. Would you be able to send a screen capture to support at ascendis dot com?
Finest regards,
Bill Root
Ascendis Software
Gack! This sounds bad. Does it say that Ascendis Caller ID is causing the problem? And apparently you're not seeing the Ascendis Caller ID error reporting window?BlackRabbit wrote: Ok, I don't have distinctive rings, country set is fine. I disabled the "No Caller Information" voice alert as not to drive me around the bend.
I enable error-reporting service and C-ID keeps falling over and Xp halts the system to bring up its icky "Do you want to send a report" box. So, I turned it back off again.
This is probably caused by a setting in the Speech options. Go to the Options window, Speech page, and turn off "Preload speech support". It causes Ascendis Caller ID to speak a space every so often to make sure the speech engine is loaded when needed. It's completely non-critical and is designed only to improve performance on older machines.BlackRabbit wrote: I have also recently add a pair of speakers (sound was already running before) and I get a "Donk donk" noise now from the server every so often, no visible reason why it should be doing it. It stops soon as I exit C-ID. So, I guess, the program is erroring some where but not crasahing out fully.
In reference to the original problem, where Ascendis Caller ID registers outgoing calls, I found another reference to confirm my conclusion that the modem is the problem:
http://groups.google.com/groups?q=tapi+ ... com&rnum=2
In brief:
Based on this information and the TSR you sent, it looks like Ascendis Caller ID can't do anything to fix the outgoing call problem, since your modem is reporting "RING" when it's not supposed to.Make your outgoing call. If you see a 'RING' in your Hyperterminal screen then you've just discovered the problem. You see, if TAPI or the COM port sends a RING to Winfax Pro while it is in auto-receive mode, Winfax Pro sends an ATA (answer command) to the same (TAPI or COMx) port.
If the test in Hyperterminal reveals this is what is happening, then you have a problem with the modem's installation within Windows itself - either a hardware conflict, software conflict, incorrect/damaged drivers, or damaged COM layer in the OS itself.
But, I'm very interested in resolving the "Do you want to send a report" issue. Would you be able to send a screen capture to support at ascendis dot com?
Finest regards,
Bill Root
Ascendis Software