No Caller ID

Modem compatibility and configuration issues.
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Jon

No Caller ID

Post by Jon »

Hello,

I am using an ESS Modem, and am unable to get a name and phone number to appear with the caller id. I ran the 'Repair Modem' but it said 'completed unsuccessfully - could not determine caller id command'. Here is my log file, anyone know what the problem is?? Thanks.


09-06-2004 01:45:28.751 - File: C:\WINDOWS\System32\tapisrv.dll, Version 5.1.2600
09-06-2004 01:45:28.751 - File: C:\WINDOWS\System32\unimdm.tsp, Version 5.1.2600
09-06-2004 01:45:28.751 - File: C:\WINDOWS\System32\unimdmat.dll, Version 5.1.2600
09-06-2004 01:45:28.751 - File: C:\WINDOWS\System32\uniplat.dll, Version 5.1.2600
09-06-2004 01:45:28.751 - File: C:\WINDOWS\System32\drivers\modem.sys, Version 5.1.2600
09-06-2004 01:45:28.751 - File: C:\WINDOWS\System32\modemui.dll, Version 5.1.2600
09-06-2004 01:45:28.751 - File: C:\WINDOWS\System32\mdminst.dll, Version 5.1.2600
09-06-2004 01:45:28.751 - Modem type: ESS ES56H-PI Data Fax Voice Modem
09-06-2004 01:45:28.751 - Modem inf path: oem17.inf
09-06-2004 01:45:28.751 - Modem inf section: ModemPV
09-06-2004 01:45:28.751 - Matching hardware ID: pci\ven_125d&dev_2838&subsys_2838125d
09-06-2004 01:45:28.762 - 115200,8,N,1, ctsfl=1, rtsctl=2
09-06-2004 01:45:28.762 - Initializing modem.
09-06-2004 01:45:28.772 - Send: AT<cr>
09-06-2004 01:45:28.862 - Recv: AT<cr>
09-06-2004 01:45:28.862 - Command Echo
09-06-2004 01:45:28.862 - Recv: <cr><lf>OK<cr><lf>
09-06-2004 01:45:28.862 - Interpreted response: OK
09-06-2004 01:45:28.872 - Send: AT &F E0 S0=0 E1 V1 &D2 &C1 +ER=1 +DR=1 <cr>
09-06-2004 01:45:28.902 - Recv: AT &F E0 S0=0 E1 V1 &D2 &C1 +ER=1 +DR=1 <cr>
09-06-2004 01:45:28.902 - Command Echo
09-06-2004 01:45:28.902 - Recv: <cr><lf>OK<cr><lf>
09-06-2004 01:45:28.902 - Interpreted response: OK
09-06-2004 01:45:28.912 - Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
09-06-2004 01:45:28.942 - Recv: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
09-06-2004 01:45:28.942 - Command Echo
09-06-2004 01:45:28.942 - Recv: <cr><lf>OK<cr><lf>
09-06-2004 01:45:28.942 - Interpreted response: OK
09-06-2004 01:45:28.942 - Waiting for a call.
09-06-2004 01:45:28.952 - Send: at+vcid=1<cr>
09-06-2004 01:45:28.982 - Recv: at+vcid=1<cr>
09-06-2004 01:45:28.982 - Command Echo
09-06-2004 01:45:28.982 - Recv: <cr><lf>OK<cr><lf>
09-06-2004 01:45:28.982 - Interpreted response: OK
09-06-2004 01:45:28.992 - Send: ATS0=0<cr>
09-06-2004 01:45:29.022 - Recv: ATS0=0<cr>
09-06-2004 01:45:29.022 - Command Echo
09-06-2004 01:45:29.022 - Recv: <cr><lf>OK<cr><lf>
09-06-2004 01:45:29.022 - Interpreted response: OK
09-06-2004 01:48:59.314 - Passthrough On
09-06-2004 01:49:45.501 - Passthrough Off
09-06-2004 01:49:45.501 - 115200,8,N,1, ctsfl=1, rtsctl=2
09-06-2004 01:49:45.501 - Recv: AT#CID=1<cr><lf>AT#CID=1<cr><lf>AT#CID=1<cr><lf>AT+CID=1<cr><lf>AT+VCID=1<cr><lf>AT%CCID=1<cr><lf>AT#CC1<cr><lf>AT*ID1<cr><lf><cr><lf>ERROR<cr><lf>
09-06-2004 01:49:45.501 - Unknown Response
09-06-2004 01:49:45.501 - Initializing modem.
09-06-2004 01:49:45.701 - Send: AT<cr>
09-06-2004 01:49:45.711 - Recv: AT<cr>
09-06-2004 01:49:45.711 - Command Echo
09-06-2004 01:49:45.711 - Recv: <cr><lf>OK<cr><lf>
09-06-2004 01:49:45.711 - Interpreted response: OK
09-06-2004 01:49:45.721 - Send: AT &F E0 S0=0 E1 V1 &D2 &C1 +ER=1 +DR=1 <cr>
09-06-2004 01:49:45.751 - Recv: AT &F E0 S0=0 E1 V1 &D2 &C1 +ER=1 +DR=1 <cr>
09-06-2004 01:49:45.751 - Command Echo
09-06-2004 01:49:45.751 - Recv: <cr><lf>OK<cr><lf>
09-06-2004 01:49:45.751 - Interpreted response: OK
09-06-2004 01:49:45.761 - Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
09-06-2004 01:49:45.791 - Recv: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
09-06-2004 01:49:45.791 - Command Echo
09-06-2004 01:49:45.791 - Recv: <cr><lf>OK<cr><lf>
09-06-2004 01:49:45.791 - Interpreted response: OK
09-06-2004 01:49:45.791 - Waiting for a call.
09-06-2004 01:49:45.801 - Send: at+vcid=1<cr>
09-06-2004 01:49:45.831 - Recv: at+vcid=1<cr>
09-06-2004 01:49:45.831 - Command Echo
09-06-2004 01:49:45.831 - Recv: <cr><lf>OK<cr><lf>
09-06-2004 01:49:45.831 - Interpreted response: OK
09-06-2004 01:49:45.841 - Send: ATS0=0<cr>
09-06-2004 01:49:45.871 - Recv: ATS0=0<cr>
09-06-2004 01:49:45.871 - Command Echo
09-06-2004 01:49:45.871 - Recv: <cr><lf>OK<cr><lf>
09-06-2004 01:49:45.871 - Interpreted response: OK
09-06-2004 01:54:50.499 - Passthrough On
09-06-2004 01:55:04.269 - Passthrough Off
09-06-2004 01:55:04.269 - 115200,8,N,1, ctsfl=1, rtsctl=2
09-06-2004 01:55:04.269 - Recv: AT#CID=1<cr><lf>AT#CID=1<cr><lf>AT#CID=1<cr><lf>AT+CID=1<cr><lf><cr><lf>ERROR<cr><lf>AT+VCID=1<cr><lf>AT%CCID=1<cr><lf>AT#CC1<cr><lf>AT*ID1<cr><lf><cr><lf>ERROR<cr><lf>
09-06-2004 01:55:04.269 - Unknown Response
09-06-2004 01:55:04.269 - Initializing modem.
09-06-2004 01:55:04.469 - Send: AT<cr>
09-06-2004 01:55:04.489 - Recv: AT<cr>
09-06-2004 01:55:04.489 - Command Echo
09-06-2004 01:55:04.489 - Recv: <cr><lf>OK<cr><lf>
09-06-2004 01:55:04.489 - Interpreted response: OK
09-06-2004 01:55:04.499 - Send: AT &F E0 S0=0 E1 V1 &D2 &C1 +ER=1 +DR=1 <cr>
09-06-2004 01:55:04.529 - Recv: AT &F E0 S0=0 E1 V1 &D2 &C1 +ER=1 +DR=1 <cr>
09-06-2004 01:55:04.529 - Command Echo
09-06-2004 01:55:04.529 - Recv: <cr><lf>OK<cr><lf>
09-06-2004 01:55:04.529 - Interpreted response: OK
09-06-2004 01:55:04.539 - Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
09-06-2004 01:55:04.569 - Recv: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
09-06-2004 01:55:04.569 - Command Echo
09-06-2004 01:55:04.569 - Recv: <cr><lf>OK<cr><lf>
09-06-2004 01:55:04.569 - Interpreted response: OK
09-06-2004 01:55:04.569 - Waiting for a call.
09-06-2004 01:55:04.579 - Send: at+vcid=1<cr>
09-06-2004 01:55:04.610 - Recv: at+vcid=1<cr>
09-06-2004 01:55:04.610 - Command Echo
09-06-2004 01:55:04.610 - Recv: <cr><lf>OK<cr><lf>
09-06-2004 01:55:04.610 - Interpreted response: OK
09-06-2004 01:55:04.620 - Send: ATS0=0<cr>
09-06-2004 01:55:04.650 - Recv: ATS0=0<cr>
09-06-2004 01:55:04.650 - Command Echo
09-06-2004 01:55:04.650 - Recv: <cr><lf>OK<cr><lf>
09-06-2004 01:55:04.650 - Interpreted response: OK
Bill Root
Site Admin
Posts: 1025
Joined: Mon Jan 19, 2004 1:29 pm
Location: Perrysburg, OH
Contact:

Re: No Caller ID

Post by Bill Root »

Hi Jon,

Could you post the contents of your Activity Log (View menu, Activity Log)? The relevant part should be between 01:45 am and 01:56 am on 09-06-2004. Also, if you can email a Technical Support Report (Help menu, Technical Support Report) to support at ascendis dot com, that may help as well.

Finest regards,
Bill Root
Ascendis Software
Guest

Post by Guest »

Thanks for the reply. Here is the activity log

9/6/2004 01:45:19 AM -
9/6/2004 01:45:19 AM - Could not find the registration on the clipboard. Please re-select the registration text, copy it to the clipboard, and try again.
9/6/2004 01:47:25 AM -
9/6/2004 01:47:25 AM - Could not find the registration on the clipboard. Please re-select the registration text, copy it to the clipboard, and try again.
9/6/2004 01:47:35 AM - Shutting down

9/6/2004 01:48:44 AM - Started
9/6/2004 01:48:44 AM - Caller ID Version 1.7.1.9 (9/3/2004 9:11:26 AM)
9/6/2004 01:48:44 AM - C:\Program Files\Ascendis Software\Caller ID\CallerID.EXE
9/6/2004 01:48:59 AM - Beginning modem test for modem "ESS ES56H-PI Data Fax Voice Modem" (0000)
9/6/2004 01:48:59 AM - TAPI Line ID=0
9/6/2004 01:48:59 AM - Could not determine caller id command because of problems communicating with modem
9/6/2004 01:48:59 AM - Could not determine caller id command because of problems communicating with modem
9/6/2004 01:48:59 AM - Could not determine caller id command because of problems communicating with modem
9/6/2004 01:48:59 AM - Could not determine caller id command because of problems communicating with modem
9/6/2004 01:48:59 AM - Could not determine caller id command because of problems communicating with modem
9/6/2004 01:48:59 AM - Could not determine caller id command because of problems communicating with modem
9/6/2004 01:48:59 AM - The modem did not accept any of the known caller id commands
9/6/2004 01:49:45 AM - End of modem test for modem "ESS ES56H-PI Data Fax Voice Modem" (0000)
9/6/2004 01:54:50 AM - Beginning modem test for modem "ESS ES56H-PI Data Fax Voice Modem" (0000)
9/6/2004 01:54:50 AM - TAPI Line ID=0
9/6/2004 01:54:50 AM - Could not determine caller id command because of problems communicating with modem
9/6/2004 01:54:50 AM - Could not determine caller id command because of problems communicating with modem
9/6/2004 01:54:50 AM - Could not determine caller id command because of problems communicating with modem
9/6/2004 01:54:50 AM - Could not determine caller id command because of problems communicating with modem
9/6/2004 01:54:50 AM - Could not determine caller id command because of problems communicating with modem
9/6/2004 01:54:50 AM - Could not determine caller id command because of problems communicating with modem
9/6/2004 01:54:50 AM - The modem did not accept any of the known caller id commands
9/6/2004 01:55:04 AM - End of modem test for modem "ESS ES56H-PI Data Fax Voice Modem" (0000)
Bill Root
Site Admin
Posts: 1025
Joined: Mon Jan 19, 2004 1:29 pm
Location: Perrysburg, OH
Contact:

Post by Bill Root »

This issue has been resolved. The ESS modem configuration is incorrect and does not specify the needed caller id responses. For details on the fix, see the following item:
http://ascendis.com/forum/viewtopic.php?t=106
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