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Additional label fields

Posted: Fri Oct 10, 2008 12:23 pm
by Rodh
I use the software for work, answering dozens of 800 number calls for technical support each day. I especially like the Note and Label fields that permit information about a particular call to be added. Any number of additional Label fields that could be added would be great. I would especially like to see a way to mark a call in a particular color, either by changing the font color or having a label field that one could select different colors. This way a problem call which requires additional research and a call-back is less likely to be missed.

Re: Additional label fields

Posted: Mon Oct 13, 2008 10:05 am
by Bill Root
Hi Rodh,

Thank you for the great suggestions. Since they require more work than your other suggestion, we aren't able to implement them immediately but I added them to the requested features list.

Finest regards,
Bill Root
Ascendis Software