Ascendis asks for my registration code every day.

Questions, problems, and other issues for Ascendis Caller ID that aren't covered by the other forums.
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stevenospam
Posts: 3
Joined: Sat Feb 11, 2012 4:22 pm

Ascendis asks for my registration code every day.

Post by stevenospam »

Hello,

I reinstalled Windows and the current release of Ascendis CallerId. When it asked for the registration code, I copy/pasted the code. I got the message that all was well. I turn off my computer at night and the next day CallerID says I'm on day 6 of 25 (today's message). What should I do?

Steve
Bill Root
Site Admin
Posts: 1025
Joined: Mon Jan 19, 2004 1:29 pm
Location: Perrysburg, OH
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Re: Ascendis asks for my registration code every day.

Post by Bill Root »

Hi Steve,

I'm sorry for the problem. Can you please submit a support request at
http://ascendis.com/callerid/support_form.php
and include your activation code and the email address you registered Ascendis Caller ID with? With that information I should be able to investigate and resolve the problem.


Finest regards,
Bill Root
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