Bill:
1. What do I need to add in my script to have Ascendis answer the phone after 2 rings?
2. How do I create a Caller report or a phone number report?
3. After I have created or imported a Callers list into Ascendis, can I add another blank row or extra rows for address info?
Or would I have to start from scratch? I wish the caller info had a place for addresses, etc.
Thanks.
Script - How To Answer After 2 Rings
Re: Script - How To Answer After 2 Rings
Hi Greg,
Normally Ascendis Caller ID runs all appropriate actions once, after the caller id information has been received or it decides no caller information is forthcoming.
You can change when Ascendis Caller ID runs actions using the "Perform Action" setting on the General page of the Options window. The non-exclusive options are: "When caller info is received" (this is normal case), "On each ring", and "When call ends".
With these settings you can make Ascendis Caller ID perform all actions multiple times. In this case the actions can look at the current number of rings and change their behavior accordingly. Since this setting is global (it applies to all actions) you may have to change all actions, not just the one you want to happen after a certain number of rings. For users with many actions, this may not be worth the trouble.
If it is worth the trouble for you, try this:
Finest regards,
Bill Root
Ascendis Software
This can be done but it gets tricky. First a little background is required.1. What do I need to add in my script to have Ascendis answer the phone after 2 rings?
Normally Ascendis Caller ID runs all appropriate actions once, after the caller id information has been received or it decides no caller information is forthcoming.
You can change when Ascendis Caller ID runs actions using the "Perform Action" setting on the General page of the Options window. The non-exclusive options are: "When caller info is received" (this is normal case), "On each ring", and "When call ends".
With these settings you can make Ascendis Caller ID perform all actions multiple times. In this case the actions can look at the current number of rings and change their behavior accordingly. Since this setting is global (it applies to all actions) you may have to change all actions, not just the one you want to happen after a certain number of rings. For users with many actions, this may not be worth the trouble.
If it is worth the trouble for you, try this:
- 1) Enable "On each ring" in the "Perform Action" setting on the General page of the Options window. (Leave "When call info is received" enabled.)
2) Change each "normal" action to an advanced script of the form:3) Change your special actions (the ones that answer after two rings) to:Code: Select all
// LANGUAGE=DWS if CallInfo.Rings < 2 then begin // perform your intended actions here Sound('Ring.wav'); end;
Code: Select all
// LANGUAGE=DWS if CallInfo.Rings = 2 then begin // perform your intended actions here PhoneSound('GoAway.wav'); HangUp; end;
You can print the Calls list, Callers list, or Categories list by clicking on the respective tab in the main window, then selecting "Print" or "Print Preview" on the "File" menu. Version 2 will allow reports with selected columns and filters.2. How do I create a Caller report or a phone number report?
I'm not certain I understand your request, but at this time you cannot add information for callers beyond what appears in the Edit Caller window. Version 2 will have many added fields, including free-form notes, and custom fields.3. After I have created or imported a Callers list into Ascendis, can I add another blank row or extra rows for address info?
Or would I have to start from scratch? I wish the caller info had a place for addresses, etc.
Finest regards,
Bill Root
Ascendis Software