Phone Modem Needed?

Discussion of non-modem hardware for use with Ascendis Caller ID.
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bobbyde

Phone Modem Needed?

Post by bobbyde »

I am now using a VoIP phone system and removed the old phone modem from my computer. Will the software work with the cable modem or do I have to reinstall the old phone modem?
Bill Root
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Re: Phone Modem Needed?

Post by Bill Root »

Hello bobbyde,

You will have to reinstall the old phone modem, or one that supports Type I caller id, if your old one does not. (If you don't know, install the old modem and give it a try -- use "Repair Modem" on the Help menu, under Diagnostics, to test it if caller information doesn't immediately appear.)

Ascendis Caller ID works well with VOIP and has been tested with Vonage and VoicePulse. In each case the caller information is passed through the phone line connected to the VOIP adapter, so a standard modem (or other TAPI device, or Whozz Calling? device) is needed.

Please let me know if you encounter any problems or have any other questions.

Finest regards,
Bill Root
Ascendis Software
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