Ascendis Software LLC Support Forums

Sorry to hear of your computer problem. I made a change to your license so you can activate on the new computer. Can you please try again?

Finest regards,
Bill Root
Ascendis Software LLC

Version 1.2.2.4 includes the following changes from the previous release: Client: don't allow adding contact or assigning to existing contact calls with no caller information (users have mistakenly done this, resulting in all calls with no caller information appearing as though they came from the sa...

We would like to buy one additional phone license for our ambulance system, do you have all the information you need and do you send a link thru email for payment request or ... ? It will be easiest for you to add the phone line when you move to the new system, since otherwise you would need to uni...

Hi Richard, Deleting a call won't help. This looks like a bug in Ascendis Caller ID, but I can't find it -- the relevant code looks right and passes tests. Are you running the same version on both computers? This might be a bug that was already fixed. If you're running the same version of Ascendis C...

Version 1.2.2.3 includes the following changes from the previous release: Client: - added custom contact columns to available columns in Calls list - added contact column 'Extra' to available columns in Calls list - added column 'Extra' to available columns in Contacts list - fixed possible error me...

Version 1.2.2.2 includes the following changes from the previous release: Client: - use configured foreground and background colors for call lists - respect font settings - actions can now target (i.e., be used on) both client and server (if your Actions list shows "Server" instead of &quo...

Richard, I'm very happy to hear you got it working! Your perseverance does you credit. The ring count is harder to handle because it's not available at the start of the call. Depending on what you hope to do with it, I may be able to help getting the ring count reported later. Finest regards, Bill R...

You need to have Ascendis Caller ID start your AutoIt program/script and pass the desired information on the command line. Since you want to use the date as a filename we need to change the date so it doesn't include characters that aren't allowed in filenames. Something like this should work: //LAN...

So if I want to pass name, number, datetime into notepad on a single line text that's the route I will have to take? or is there a another way etc. run ('windows\notepad.exe' ['name' 'number' 'datetime']; just because I don't understand the complete concept of command line arguments yet. A couple t...

Version 1.2.2.1 includes the following changes from the previous release: Console: - assign a preferred phone number to contacts after ACID3 XML import - made ACID3 XML import more forgiving to incomplete or unexpected data - when importing from ACID3 XML files, continue after an import error For a ...

Hi Richard, If you're using an advanced script, then you had it right the first time: //LANGUAGE=DWS Run('showargs.exe', '"' + CallInfo.Name + '" ' + '"' + CallInfo.Number + '" ' + '"' + CallInfo.DateTimeStr + '" '); If you're using an Easy action, then ...

Hi Richard, Does the context menu have a class name assign to it so we can target the area field in your program. We have not assigned a class to the context menu. I tried a couple window spy programs but one is incapable of monitoring a menu, and the other just shows info for the window behind the ...

Ascendis Caller ID Multiuser 1.2.2.0 has been released. Highlights of changes include: - added ability to delete calls (must be enabled through new Client.CanDeleteCalls setting in Console) - improved resiliency of Server and DbServer services in Windows, especially with respect to Windows 10 - in C...

Version 3.1.0.6 includes the following changes from the previous release: - corrected PerformAction examples in help - fixed potential problem searching for Whozz Calling? Ethernet devices in Options window when none are currently being monitored -- the problem resulted in an empty list for specifyi...

Ascendis Caller ID Multiuser 1.2.1.0 has been released. This release includes a database change. Existing installations require a database conversion using ACIDMU Console before use. Upon starting ACIDMU Console, a button to perform conversion will be presented. For best results, stop all ACIDMU Cli...