Ascendis Software LLC Support Forums

Hi Bill, First of all, thanks for the prompt response. Yes, I'm running Windows 7/32, and sleep mode is not enable. However, I decided to migrate the whole thing to a HP T5710 thin client with a 20GB 2.5 hard drive (rigged by me) and USB modem. I have installed Windows XP (not XPe), NeoSpeech Kate16...

Hi, I've been running Caller ID for some years now, and all I can say is awesome! I just upgraded my old Dell 2400 from Windows XP to Windows 7/32. Ascendis Caller ID has been running on a Dell 2350 which I just retired. I've installed Caller ID 3.0 and the USB modem has been recognized. However, I ...

Hi,
In reading the forums I have learned that the Zoom 3049C or CF external voice modem will successfully answer, play bell's intercept messages, and maybe hang up on undesired calls.

Is there an internal modem (perhaps cheaper) available that has been tested to work?

Thanks in advance.

Hi, I'm getting "Could not find action for...", "Repeat of previous message suppressed", and "Could not find a contact for..." on some calls. I also noticed that I'm getting a message showing a long alphanumeric string right after assigning an action to a new call. I se...

Hi Bill, Some of my incoming calls are being displayed/announced as "Unknown" name and number on your wonderful program. However, they are displayed in my caller id telephone as "Out of Area" and showing the telephone number. I searched the forum but could not find an answer. Is ...

Are you getting any error messages in the Activity log? Also, what flavor of Windows are you using?

Hi Bill,

Don't ask me why or how but it's working now. All I have done is to shut down last night, and boot up today.

Lets hope that it will be ok from now on.

Thanks for all your help.

Juan.

Hi Juan, I have tested Kate's voice by using the "Preview Voice" under Text to Speech in Windows Speech properties and it works ok, so I know I have sound leaving the pc. However, sound is dead when using "play a sample" with Kate or any of the other voices available in the Call...

Hi Bill, I changed the server to another computer, and made the old server the client. I've being using the client to handle the voice announcement until today when I decided to let the server handle the voice. I connected the server to the sound amp but I'm not getting sound from CallerID. I have t...

Hi jucaso, It sounds like your modem is not working properly. I have seen and heard of the behavior you describe with some US Robotics modems. If you want to verify that the modem is the problem, shut down Ascendis Caller ID and access your modem through HyperTerminal. Or, you might be able to see ...

Hi Bill, The program has been working great, however, recently I have realized that if I pull dial tone from any of our phone, CallerID will announce "No Caller Information" was received. Sometime it will happen right after pulling dial tone once, other times it will require to pull dial t...