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64 bit computer modem

 
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jpsprouse



Joined: 12 Nov 2007
Posts: 13
Location: North Carolina

PostPosted: Sat Jun 20, 2009 8:10 am    Post subject: 64 bit computer modem Reply with quote

Getting a new computer. It uses a 64 bit operating system. My current modem (Zoom 3049C) does not have a 64 bit driver. Do you have any suggestions or other modems that might work on this system?
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Bill Root
Site Admin


Joined: 19 Jan 2004
Posts: 967
Location: Perrysburg, OH

PostPosted: Mon Jun 22, 2009 6:10 am    Post subject: Re: 64 bit computer modem Reply with quote

Hi jpsprouse,

If you're only using the modem with Ascendis Caller ID and you don't use the PhoneSound command, you can continue using your Zoom 3049C modem. Just install it from the Phone and Modem Options control panel as a "Standard 56000 bps Modem" and tell Ascendis Caller ID to bypass TAPI:
http://www.ascendis.com/callerid/help/bypassing_tapi.php


Finest regards,
Bill Root
Ascendis Software
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jpsprouse



Joined: 12 Nov 2007
Posts: 13
Location: North Carolina

PostPosted: Mon Jun 22, 2009 6:27 am    Post subject: Reply with quote

Phonesound is a major part of my setup. Will I need to go with another modem?
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Bill Root
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Joined: 19 Jan 2004
Posts: 967
Location: Perrysburg, OH

PostPosted: Mon Jun 22, 2009 8:18 am    Post subject: Re: 64 bit computer modem Reply with quote

jpsprouse wrote:
Phonesound is a major part of my setup. Will I need to go with another modem?

Unfortunately, yes, you'll need to use a different modem, unless you're talking about Windows XP 64 (which seems unlikely).

I spoke to a support technician at Zoom who said they have no plans for 64-bit Vista support. He said you can install the modem as a generic modem and use it, but without audio support.

Our modem page does not list any compatible modems with voice support under Vista 64. Maybe another user who is successfully using PhoneSound with a modem under Vista 64 can chime in?


Finest regards,
Bill Root
Ascendis Software
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Bill Root
Site Admin


Joined: 19 Jan 2004
Posts: 967
Location: Perrysburg, OH

PostPosted: Wed Jul 15, 2009 3:02 pm    Post subject: Re: 64 bit computer modem Reply with quote

We recently tested the Zoom 3095 Mini USB modem. It has Vista 64 drivers, but a known bug in Vista currently prevents PhoneSound from working on most or all Conexant-based voice modems. The bug is in the Vista code that converts wave files to the format the modem needs.

The Zoom 3095 has the same problem in Vista 32, due to the same bug. Voice appears to work correctly in Windows XP.

The bug does not affect all voice modems, because some use a different sound format, which Vista is able to convert to. Note that the problem did not exist in Windows XP, so Microsoft introduced the bug in in Vista. I have not seen a confirmation of the bug from Microsoft, but I have not contacted them.

I did not track down the bug:
http://forums.techarena.in/vista-hardware-devices/853218-2.htm#post4154261


Finest regards,
Bill Root
Ascendis Software
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Bill Root
Site Admin


Joined: 19 Jan 2004
Posts: 967
Location: Perrysburg, OH

PostPosted: Mon Feb 15, 2010 2:35 pm    Post subject: Re: 64 bit computer modem Reply with quote

The current beta version (2.2.0.17; http://www.ascendis.com/forum/viewtopic.php?p=1342) will support PhoneSound on your Zoom 3049C in TAPI-bypass mode. Install the modem as a standard 56000 bps modem and tell Ascendis Caller ID to access it directly.

Finest regards,
Bill Root
Ascendis Software
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jpsprouse



Joined: 12 Nov 2007
Posts: 13
Location: North Carolina

PostPosted: Mon Mar 08, 2010 6:12 pm    Post subject: Zoom 3095 Reply with quote

Got the Zoom 3095. Had some problem configuring Phonesound. My 3049C had used phonesound at 16 bits. However, I found that the 3095 would only support 8 bit. I converted all of my Phonesound files to 8 bit and now everything works fine. Perfect solution using my new 64 bit computer that doesn't have a Serial Plug. Thanks for the good programming.
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Bill Root
Site Admin


Joined: 19 Jan 2004
Posts: 967
Location: Perrysburg, OH

PostPosted: Tue Mar 09, 2010 3:01 pm    Post subject: Re: Zoom 3095 Reply with quote

I'm glad to hear the new version is working with your modem and 64-bit Windows.

To help other people trying to use PhoneSound, I added a topic discussing wave file and voice modem sound formats:
http://www.ascendis.com/forum/viewtopic.php?t=574

Finest regards,
Bill Root
Ascendis Software
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