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No caller info

 
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magna9
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PostPosted: Tue Jul 06, 2004 10:00 am    Post subject: No caller info Reply with quote

Hello,
I recently purchased the Ascendis Caller ID software Ver. 1.7.0.0. I have a Aceex Voice/Fax Modem. I'm told it should support caller ID and I am getting communication to the program via the modem on incoming calls.

I have tried each of the modem commands suggested in the "Enabling Caller ID Support..." in troubleshooting. I get response only if the "Extra Settings" are left blank. Can you assist? Do I need to change modems, if so, please advise the most compatable modem.

Note: Modem closures were based on my trial and elimination of each command.

*********************************************
Ascendis Caller ID Technical Support Report

Generated : 07/06/2004 08:57:25 am
OS : Windows XP Professional Service Pack SP1
Computer name : OFFICE
Physical memory : 742 MB/1023 MB (free/total)
Program name : Caller ID
Program version : 1.7.0.0
Program filename : C:\Program Files\Ascendis Software\Caller ID\CallerID.EXE
Program file date : 05/27/2004 01:28:12 pm
Serial number : 000033271
User Name : John M Anderson
User Email : magna9@earthlink.net
Calls this run : 0
Rings this run : 0
Max rings in one call: 0


============================================================
====================== ACTIVITY LOG ========================
============================================================
7/6/2004 08:40:26 AM - Shutting down

7/6/2004 08:40:29 AM - Started
7/6/2004 08:40:29 AM - Caller ID Version 1.7.0.0 (5/27/2004 1:28:12 PM)
7/6/2004 08:40:29 AM - C:\Program Files\Ascendis Software\Caller ID\CallerID.EXE
7/6/2004 08:40:31 AM - Line "CXT1035 - HCF PCI Modem" was closed outside of our control (this could indicate a hardware failure or driver quirk) -- we will attempt to reopen it; check the Line Monitor for more information
7/6/2004 08:40:37 AM - Line "CXT1035 - HCF PCI Modem" was closed outside of our control (this could indicate a hardware failure or driver quirk) -- we will attempt to reopen it; check the Line Monitor for more information
7/6/2004 08:40:42 AM - Line "CXT1035 - HCF PCI Modem" was closed outside of our control (this could indicate a hardware failure or driver quirk) -- we will attempt to reopen it; check the Line Monitor for more information
7/6/2004 08:40:57 AM - Shutting down

7/6/2004 08:41:35 AM - Started
7/6/2004 08:41:35 AM - Caller ID Version 1.7.0.0 (5/27/2004 1:28:12 PM)
7/6/2004 08:41:35 AM - C:\Program Files\Ascendis Software\Caller ID\CallerID.EXE
7/6/2004 08:41:38 AM - Line "CXT1035 - HCF PCI Modem" was closed outside of our control (this could indicate a hardware failure or driver quirk) -- we will attempt to reopen it; check the Line Monitor for more information
7/6/2004 08:41:43 AM - Line "CXT1035 - HCF PCI Modem" was closed outside of our control (this could indicate a hardware failure or driver quirk) -- we will attempt to reopen it; check the Line Monitor for more information
7/6/2004 08:41:49 AM - Line "CXT1035 - HCF PCI Modem" was closed outside of our control (this could indicate a hardware failure or driver quirk) -- we will attempt to reopen it; check the Line Monitor for more information
7/6/2004 08:42:25 AM - Shutting down

7/6/2004 08:42:27 AM - Started
7/6/2004 08:42:27 AM - Caller ID Version 1.7.0.0 (5/27/2004 1:28:12 PM)
7/6/2004 08:42:27 AM - C:\Program Files\Ascendis Software\Caller ID\CallerID.EXE

7/6/2004 08:44:04 AM - Started
7/6/2004 08:44:04 AM - Caller ID Version 1.7.0.0 (5/27/2004 1:28:12 PM)
7/6/2004 08:44:04 AM - C:\Program Files\Ascendis Software\Caller ID\CallerID.EXE


============================================================
======================== DEVICES ===========================
============================================================
----------------------- Device #0
Class : TModemInfo
Dirty : False
TapiId : 0
Name : CXT1035 - HCF PCI Modem
Description : CXT1035 - HCF PCI Modem
Use : True
Matched : False
IsTapiDevice : True
LastGotCID : 12/30/1899 12:00:00 am
LastGotNoCID : 07/06/2004 08:43:22 am
CIDSuccessCount : 0
CIDFailureCount : 18
Installed : True
RingCount : 49
LastRang : 12/30/1899 12:00:00 am
LastTapiError :
CIDEnableCommand :
CanEnableCID : False
PortName : COM3
SettingsBackedUp : False
SettingsBackedUpDate : 12/30/1899 12:00:00 am
ResponsesBackedUp : False
ResponsesBackedUpDate : 12/30/1899 12:00:00 am

----------------------- Device #1
Class : TDeviceInfo
Dirty : False
TapiId : 1
Name : RAS PPPoE Line0000
Description : RAS PPPoE Line0000
Use : False
Matched : False
IsTapiDevice : True
LastGotCID : 12/30/1899 12:00:00 am
LastGotNoCID : 12/30/1899 12:00:00 am
CIDSuccessCount : 0
CIDFailureCount : 0
Installed : True
RingCount : 0
LastRang : 12/30/1899 12:00:00 am
LastTapiError :

----------------------- Device #2
Class : TDeviceInfo
Dirty : False
TapiId : 2
Name : RAS VPN Line 0
Description : RAS VPN Line 0
Use : False
Matched : False
IsTapiDevice : True
LastGotCID : 12/30/1899 12:00:00 am
LastGotNoCID : 12/30/1899 12:00:00 am
CIDSuccessCount : 0
CIDFailureCount : 0
Installed : True
RingCount : 0
LastRang : 12/30/1899 12:00:00 am
LastTapiError :

----------------------- Device #3
Class : TDeviceInfo
Dirty : False
TapiId : 3
Name : WAN Miniport (L2TP)
Description : WAN Miniport (L2TP)
Use : False
Matched : False
IsTapiDevice : True
LastGotCID : 12/30/1899 12:00:00 am
LastGotNoCID : 12/30/1899 12:00:00 am
CIDSuccessCount : 0
CIDFailureCount : 0
Installed : True
RingCount : 0
LastRang : 12/30/1899 12:00:00 am
LastTapiError :

----------------------- Device #4
Class : TDeviceInfo
Dirty : False
TapiId : 4
Name : LPT1T
Description : LPT1T
Use : False
Matched : False
IsTapiDevice : True
LastGotCID : 12/30/1899 12:00:00 am
LastGotNoCID : 12/30/1899 12:00:00 am
CIDSuccessCount : 0
CIDFailureCount : 0
Installed : True
RingCount : 0
LastRang : 12/30/1899 12:00:00 am
LastTapiError :

----------------------- Device #5
Class : TDeviceInfo
Dirty : False
TapiId : 5
Name : IPCONF LINE
Description : IPCONF LINE
Use : False
Matched : False
IsTapiDevice : True
LastGotCID : 12/30/1899 12:00:00 am
LastGotNoCID : 12/30/1899 12:00:00 am
CIDSuccessCount : 0
CIDFailureCount : 0
Installed : True
RingCount : 0
LastRang : 12/30/1899 12:00:00 am
LastTapiError :

----------------------- Device #6
Class : TDeviceInfo
Dirty : False
TapiId : 6
Name : H323 Line
Description : H323 Line
Use : False
Matched : False
IsTapiDevice : True
LastGotCID : 12/30/1899 12:00:00 am
LastGotNoCID : 12/30/1899 12:00:00 am
CIDSuccessCount : 0
CIDFailureCount : 0
Installed : True
RingCount : 0
LastRang : 12/30/1899 12:00:00 am
LastTapiError :


============================================================
==================== LINE MONITOR LOG ======================
============================================================
07/06/2004 08:44:04.437 - Caller ID Version 1.7.0.0 (5/27/2004 1:28:12 PM)
07/06/2004 08:44:04.437 - C:\Program Files\Ascendis Software\Caller ID\CallerID.EXE
07/06/2004 08:44:04.437 -
07/06/2004 08:44:04.703 - Found 7 lines
07/06/2004 08:44:04.703 -
07/06/2004 08:44:04.703 - Info for line 0:
07/06/2004 08:44:04.703 - Name = CXT1035 - HCF PCI Modem
07/06/2004 08:44:04.703 - Bearer modes = LINEBEARERMODE_VOICE, LINEBEARERMODE_PASSTHROUGH
07/06/2004 08:44:04.703 - Media modes = LINEMEDIAMODE_UNKNOWN, LINEMEDIAMODE_INTERACTIVEVOICE, LINEMEDIAMODE_AUTOMATEDVOICE, LINEMEDIAMODE_DATAMODEM
07/06/2004 08:44:04.703 - Addresses = 1
07/06/2004 08:44:04.703 - attempting open with media mode [LINEMEDIAMODE_DATAMODEM] and privilege [LINECALLPRIVILEGE_MONITOR, LINECALLPRIVILEGE_OWNER]
07/06/2004 08:44:05.375 - Port Name = "COM3"
07/06/2004 08:44:05.375 - Device id = $0
07/06/2004 08:44:05.375 - Handle = $10055
07/06/2004 08:44:05.375 - Opened line id 0
07/06/2004 08:44:05.375 -
07/06/2004 08:44:05.375 - Info for line 1:
07/06/2004 08:44:05.375 - Name = RAS PPPoE Line0000
07/06/2004 08:44:05.375 - Bearer modes = LINEBEARERMODE_DATA
07/06/2004 08:44:05.375 - Media modes = LINEMEDIAMODE_DIGITALDATA
07/06/2004 08:44:05.375 - Addresses = 1
07/06/2004 08:44:05.375 - Will NOT open line id 1 because options say to skip it
07/06/2004 08:44:05.375 -
07/06/2004 08:44:05.375 - Info for line 2:
07/06/2004 08:44:05.375 - Name = RAS VPN Line 0
07/06/2004 08:44:05.375 - Bearer modes = LINEBEARERMODE_DATA
07/06/2004 08:44:05.375 - Media modes = LINEMEDIAMODE_DIGITALDATA
07/06/2004 08:44:05.375 - Addresses = 1
07/06/2004 08:44:05.375 - Will NOT open line id 2 because options say to skip it
07/06/2004 08:44:05.375 -
07/06/2004 08:44:05.375 - Info for line 3:
07/06/2004 08:44:05.375 - Name = WAN Miniport (L2TP)
07/06/2004 08:44:05.375 - Bearer modes = LINEBEARERMODE_DATA
07/06/2004 08:44:05.375 - Media modes = LINEMEDIAMODE_UNKNOWN, LINEMEDIAMODE_DIGITALDATA
07/06/2004 08:44:05.375 - Addresses = 1
07/06/2004 08:44:05.375 - Will NOT open line id 3 because options say to skip it
07/06/2004 08:44:05.375 -
07/06/2004 08:44:05.375 - Info for line 4:
07/06/2004 08:44:05.375 - Name = LPT1T
07/06/2004 08:44:05.375 - Bearer modes = LINEBEARERMODE_DATA
07/06/2004 08:44:05.375 - Media modes = LINEMEDIAMODE_UNKNOWN, LINEMEDIAMODE_DIGITALDATA
07/06/2004 08:44:05.375 - Addresses = 1
07/06/2004 08:44:05.375 - Will NOT open line id 4 because options say to skip it
07/06/2004 08:44:05.375 -
07/06/2004 08:44:05.375 - Info for line 5:
07/06/2004 08:44:05.375 - Name = IPCONF LINE
07/06/2004 08:44:05.375 - Bearer modes = LINEBEARERMODE_VOICE, LINEBEARERMODE_DATA
07/06/2004 08:44:05.375 - Media modes = LINEMEDIAMODE_UNKNOWN, LINEMEDIAMODE_INTERACTIVEVOICE, LINEMEDIAMODE_AUTOMATEDVOICE
07/06/2004 08:44:05.375 - Addresses = 1
07/06/2004 08:44:05.375 - Will NOT open line id 5 because options say to skip it
07/06/2004 08:44:05.375 -
07/06/2004 08:44:05.375 - Info for line 6:
07/06/2004 08:44:05.375 - Name = H323 Line
07/06/2004 08:44:05.375 - Bearer modes = LINEBEARERMODE_VOICE, LINEBEARERMODE_DATA
07/06/2004 08:44:05.375 - Media modes = LINEMEDIAMODE_UNKNOWN, LINEMEDIAMODE_INTERACTIVEVOICE, LINEMEDIAMODE_AUTOMATEDVOICE
07/06/2004 08:44:05.375 - Addresses = 1
07/06/2004 08:44:05.375 - Will NOT open line id 6 because options say to skip it


============================================================
====================== MODEM LOG(S) ========================
============================================================

------------------------------------------------------------
MODEM LOG FOR "CXT1035 - HCF PCI Modem" (id 0000):
------------------------------------------------------------
07-06-2004 08:44:04.718 - File: C:\WINDOWS\System32\tapisrv.dll, Version 5.1.2600
07-06-2004 08:44:04.718 - File: C:\WINDOWS\System32\unimdm.tsp, Version 5.1.2600
07-06-2004 08:44:04.718 - File: C:\WINDOWS\System32\unimdmat.dll, Version 5.1.2600
07-06-2004 08:44:04.718 - File: C:\WINDOWS\System32\uniplat.dll, Version 5.1.2600
07-06-2004 08:44:04.718 - File: C:\WINDOWS\System32\drivers\modem.sys, Version 5.1.2600
07-06-2004 08:44:04.718 - File: C:\WINDOWS\System32\modemui.dll, Version 5.1.2600
07-06-2004 08:44:04.718 - File: C:\WINDOWS\System32\mdminst.dll, Version 5.1.2600
07-06-2004 08:44:04.718 - Modem type: CXT1035 - HCF PCI Modem
07-06-2004 08:44:04.718 - Modem inf path: oem23.inf
07-06-2004 08:44:04.718 - Modem inf section: Modem
07-06-2004 08:44:04.718 - Matching hardware ID: pci\ven_14f1&dev_1035&subsys_103514f1
07-06-2004 08:44:05.375 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-06-2004 08:44:05.375 - Initializing modem.
07-06-2004 08:44:05.375 - DSR is low while initializing the modem. Verify modem is turned on.
07-06-2004 08:44:05.375 - Send: AT<cr>
07-06-2004 08:44:05.390 - Recv: <cr><lf>OK<cr><lf>
07-06-2004 08:44:05.390 - Interpreted response: OK
07-06-2004 08:44:05.390 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W0<cr>
07-06-2004 08:44:05.406 - Recv: <cr><lf>OK<cr><lf>
07-06-2004 08:44:05.406 - Interpreted response: OK
07-06-2004 08:44:05.406 - Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
07-06-2004 08:44:05.421 - Recv: <cr><lf>OK<cr><lf>
07-06-2004 08:44:05.421 - Interpreted response: OK
07-06-2004 08:44:05.421 - Waiting for a call.
07-06-2004 08:44:05.421 - Send: at+vcid=1<cr>
07-06-2004 08:44:05.437 - Recv: <cr><lf>OK<cr><lf>
07-06-2004 08:44:05.437 - Interpreted response: OK
07-06-2004 08:44:05.437 - Send: ATS0=0<cr>
07-06-2004 08:44:05.453 - Recv: <cr><lf>OK<cr><lf>
07-06-2004 08:44:05.453 - Interpreted response: OK


============================================================
==================== MODEM RESPONSES =======================
============================================================

------------------------------------------------------------
MODEM RESPONSES FOR "CXT1035 - HCF PCI Modem" (id 0000):
------------------------------------------------------------
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Unimodem\DeviceSpecific\CXT1035 - HCF PCI Modem::Conexant::Conexant\Responses]
"<cr><lf>OK<cr><lf>"=hex:00,00,00,00,00,00,00,00,00,00
"<cr><lf>CONNECT<cr><lf>"=hex:02,00,00,00,00,00,00,00,00,00
"<cr><lf>ERROR<cr><lf>"=hex:03,00,00,00,00,00,00,00,00,00
"<cr><lf>+FCERROR<cr><lf>"=hex:03,00,00,00,00,00,00,00,00,00
"<cr><lf>NO CARRIER<cr><lf>"=hex:04,00,00,00,00,00,00,00,00,00
"<cr><lf>NO DIALTONE<cr><lf>"=hex:05,00,00,00,00,00,00,00,00,00
"<cr><lf>BUSY<cr><lf>"=hex:06,00,00,00,00,00,00,00,00,00
"<cr><lf>NO ANSWER<cr><lf>"=hex:07,00,00,00,00,00,00,00,00,00
"<cr><lf>RING<cr><lf>"=hex:08,00,00,00,00,00,00,00,00,00
"<cr><lf>DELAYED:"=hex:1d,00,00,00,00,00,00,00,00,00
"<cr><lf>BLACKLISTED<cr><lf>"=hex:1c,00,00,00,00,00,00,00,00,00
"<cr><lf>RESTRICTED<cr><lf>"=hex:1c,00,00,00,00,00,00,00,00,00
"0<cr>"=hex:00,00,00,00,00,00,00,00,00,00
"1<cr>"=hex:02,00,00,00,00,00,00,00,00,00
"2<cr>"=hex:08,00,00,00,00,00,00,00,00,00
"3<cr>"=hex:04,00,00,00,00,00,00,00,00,00
"4<cr>"=hex:03,00,00,00,00,00,00,00,00,00
"5<cr>"=hex:02,00,b0,04,00,00,00,00,00,00
"6<cr>"=hex:05,00,00,00,00,00,00,00,00,00
"7<cr>"=hex:06,00,00,00,00,00,00,00,00,00
"8<cr>"=hex:07,00,00,00,00,00,00,00,00,00
"<cr><lf>CONNECT 0600<cr><lf>"=hex:02,00,00,00,00,00,58,02,00,00
"<cr><lf>CONNECT 1200<cr><lf>"=hex:02,00,00,00,00,00,b0,04,00,00
"<cr><lf>CONNECT 2400<cr><lf>"=hex:02,00,00,00,00,00,60,09,00,00
"<cr><lf>CONNECT 4800<cr><lf>"=hex:02,00,00,00,00,00,c0,12,00,00
"<cr><lf>CONNECT 7200<cr><lf>"=hex:02,00,00,00,00,00,20,1c,00,00
"<cr><lf>CONNECT 9600<cr><lf>"=hex:02,00,00,00,00,00,80,25,00,00
"<cr><lf>CONNECT 14400<cr><lf>"=hex:02,00,00,00,00,00,40,38,00,00
"<cr><lf>CONNECT 19200<cr><lf>"=hex:02,00,00,00,00,00,00,4b,00,00
"<cr><lf>CONNECT 28800<cr><lf>"=hex:02,00,00,00,00,00,80,70,00,00
"<cr><lf>CONNECT 38400<cr><lf>"=hex:02,00,00,00,00,00,00,96,00,00
"<cr><lf>CONNECT 57600<cr><lf>"=hex:02,00,00,00,00,00,00,e1,00,00
"<cr><lf>CONNECT 115200<cr><lf>"=hex:02,00,00,00,00,00,00,c2,01,00
"<cr><lf>+MRR: 300<cr><lf>"=hex:01,00,2c,01,00,00,00,00,00,00
"<cr><lf>+MRR: 600<cr><lf>"=hex:01,00,58,02,00,00,00,00,00,00
"<cr><lf>+MRR: 1200<cr><lf>"=hex:01,00,b0,04,00,00,00,00,00,00
"<cr><lf>+MRR: 2400<cr><lf>"=hex:01,00,60,09,00,00,00,00,00,00
"<cr><lf>+MRR: 4800<cr><lf>"=hex:01,00,c0,12,00,00,00,00,00,00
"<cr><lf>+MRR: 7200<cr><lf>"=hex:01,00,20,1c,00,00,00,00,00,00
"<cr><lf>+MRR: 9600<cr><lf>"=hex:01,00,80,25,00,00,00,00,00,00
"<cr><lf>+MRR: 12000<cr><lf>"=hex:01,00,e0,2e,00,00,00,00,00,00
"<cr><lf>+MRR: 14400<cr><lf>"=hex:01,00,40,38,00,00,00,00,00,00
"<cr><lf>+MRR: 16800<cr><lf>"=hex:01,00,a0,41,00,00,00,00,00,00
"<cr><lf>+MRR: 19200<cr><lf>"=hex:01,00,00,4b,00,00,00,00,00,00
"<cr><lf>+MRR: 21600<cr><lf>"=hex:01,00,60,54,00,00,00,00,00,00
"<cr><lf>+MRR: 24000<cr><lf>"=hex:01,00,c0,5d,00,00,00,00,00,00
"<cr><lf>+MRR: 26400<cr><lf>"=hex:01,00,20,67,00,00,00,00,00,00
"<cr><lf>+MRR: 28000<cr><lf>"=hex:01,00,60,6d,00,00,00,00,00,00
"<cr><lf>+MRR: 28800<cr><lf>"=hex:01,00,80,70,00,00,00,00,00,00
"<cr><lf>+MRR: 29333<cr><lf>"=hex:01,00,95,72,00,00,00,00,00,00
"<cr><lf>+MRR: 30000<cr><lf>"=hex:01,00,30,75,00,00,00,00,00,00
"<cr><lf>+MRR: 30667<cr><lf>"=hex:01,00,cb,77,00,00,00,00,00,00
"<cr><lf>+MRR: 31200<cr><lf>"=hex:01,00,e0,79,00,00,00,00,00,00
"<cr><lf>+MRR: 32000<cr><lf>"=hex:01,00,00,7d,00,00,00,00,00,00
"<cr><lf>+MRR: 33333<cr><lf>"=hex:01,00,35,82,00,00,00,00,00,00
"<cr><lf>+MRR: 33600<cr><lf>"=hex:01,00,40,83,00,00,00,00,00,00
"<cr><lf>+MRR: 34000<cr><lf>"=hex:01,00,d0,84,00,00,00,00,00,00
"<cr><lf>+MRR: 34667<cr><lf>"=hex:01,00,6b,87,00,00,00,00,00,00
"<cr><lf>+MRR: 36000<cr><lf>"=hex:01,00,a0,8c,00,00,00,00,00,00
"<cr><lf>+MRR: 37333<cr><lf>"=hex:01,00,d5,91,00,00,00,00,00,00
"<cr><lf>+MRR: 38000<cr><lf>"=hex:01,00,70,94,00,00,00,00,00,00
"<cr><lf>+MRR: 38667<cr><lf>"=hex:01,00,0b,97,00,00,00,00,00,00
"<cr><lf>+MRR: 40000<cr><lf>"=hex:01,00,40,9c,00,00,00,00,00,00
"<cr><lf>+MRR: 41333<cr><lf>"=hex:01,00,75,a1,00,00,00,00,00,00
"<cr><lf>+MRR: 42000<cr><lf>"=hex:01,00,10,a4,00,00,00,00,00,00
"<cr><lf>+MRR: 42667<cr><lf>"=hex:01,00,ab,a6,00,00,00,00,00,00
"<cr><lf>+MRR: 44000<cr><lf>"=hex:01,00,e0,ab,00,00,00,00,00,00
"<cr><lf>+MRR: 45333<cr><lf>"=hex:01,00,15,b1,00,00,00,00,00,00
"<cr><lf>+MRR: 46000<cr><lf>"=hex:01,00,b0,b3,00,00,00,00,00,00
"<cr><lf>+MRR: 46667<cr><lf>"=hex:01,00,4b,b6,00,00,00,00,00,00
"<cr><lf>+MRR: 48000<cr><lf>"=hex:01,00,80,bb,00,00,00,00,00,00
"<cr><lf>+MRR: 49333<cr><lf>"=hex:01,00,b5,c0,00,00,00,00,00,00
"<cr><lf>+MRR: 50000<cr><lf>"=hex:01,00,50,c3,00,00,00,00,00,00
"<cr><lf>+MRR: 50667<cr><lf>"=hex:01,00,eb,c5,00,00,00,00,00,00
"<cr><lf>+MRR: 52000<cr><lf>"=hex:01,00,20,cb,00,00,00,00,00,00
"<cr><lf>+MRR: 53333<cr><lf>"=hex:01,00,55,d0,00,00,00,00,00,00
"<cr><lf>+MRR: 54000<cr><lf>"=hex:01,00,f0,d2,00,00,00,00,00,00
"<cr><lf>+MRR: 54667<cr><lf>"=hex:01,00,8b,d5,00,00,00,00,00,00
"<cr><lf>+MRR: 56000<cr><lf>"=hex:01,00,c0,da,00,00,00,00,00,00
"<cr><lf>+DR: NONE<cr><lf>"=hex:01,00,00,00,00,00,00,00,00,00
"<cr><lf>+DR: MNP5<cr><lf>"=hex:01,01,00,00,00,00,00,00,00,00
"<cr><lf>+DR: V42B<cr><lf>"=hex:01,01,00,00,00,00,00,00,00,00
"<cr><lf>+DR: V44<cr><lf>"=hex:01,01,00,00,00,00,00,00,00,00
"<cr><lf>+ER: NONE<cr><lf>"=hex:01,00,00,00,00,00,00,00,00,00
"<cr><lf>+ER: ALT<cr><lf>"=hex:01,02,00,00,00,00,00,00,00,00
"<cr><lf>+ER: LAPM<cr><lf>"=hex:01,02,00,00,00,00,00,00,00,00
"<cr><lf>+MCR: V92<cr><lf>"=hex:01,00,00,00,00,00,00,00,00,00
"<cr><lf>+MCR: V90<cr><lf>"=hex:01,00,00,00,00,00,00,00,00,00
"<cr><lf>+MCR: K56<cr><lf>"=hex:01,00,00,00,00,00,00,00,00,00
"<cr><lf>+MCR: V34<cr><lf>"=hex:01,00,00,00,00,00,00,00,00,00
"<cr><lf>+MCR: V32B<cr><lf>"=hex:01,00,00,00,00,00,00,00,00,00
"<cr><lf>+MCR: V32<cr><lf>"=hex:01,00,00,00,00,00,00,00,00,00
"<cr><lf>+MCR: V22B<cr><lf>"=hex:01,00,00,00,00,00,00,00,00,00
"<cr><lf>+MCR: V22<cr><lf>"=hex:01,00,00,00,00,00,00,00,00,00
"<cr><lf>+MCR: V23C<cr><lf>"=hex:01,00,00,00,00,00,00,00,00,00
"<cr><lf>+MCR: V21<cr><lf>"=hex:01,00,00,00,00,00,00,00,00,00
"<cr><lf>+MCR: B212<cr><lf>"=hex:01,00,00,00,00,00,00,00,00,00
"<cr><lf>+MCR: B103<cr><lf>"=hex:01,00,00,00,00,00,00,00,00,00
"<cr><lf>DATE = "=hex:93,00,00,00,00,00,00,00,00,00
"TIME = "=hex:94,00,00,00,00,00,00,00,00,00
"NMBR = "=hex:95,00,00,00,00,00,00,00,00,00
"NAME = "=hex:96,00,00,00,00,00,00,00,00,00
"MESG = "=hex:97,00,00,00,00,00,00,00,00,00
"<cr><lf>DRON="=hex:91,00,00,00,00,00,00,00,00,00
"<cr><lf>DROF="=hex:92,00,00,00,00,00,00,00,00,00


============================================================
===================== MODEM ANALYSIS =======================
============================================================

------------------------------------------------------------
MODEM ANALYSIS FOR "CXT1035 - HCF PCI Modem" (id 0000):
------------------------------------------------------------
--- NO PROBLEMS FOUND ---
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Bill Root
Site Admin


Joined: 19 Jan 2004
Posts: 971
Location: Perrysburg, OH

PostPosted: Tue Jul 06, 2004 1:13 pm    Post subject: Re: No caller info Reply with quote

magna9 wrote:
I recently purchased the Ascendis Caller ID software Ver. 1.7.0.0. I have a Aceex Voice/Fax Modem. I'm told it should support caller ID and I am getting communication to the program via the modem on incoming calls.

I have tried each of the modem commands suggested in the "Enabling Caller ID Support..." in troubleshooting. I get response only if the "Extra Settings" are left blank. Can you assist? Do I need to change modems, if so, please advise the most compatable modem.

First of all, thank you for your purchase!

The log suggests that the modem is properly configured. I could not determine whether your modem is supposed to support caller id, so that could be the problem in spite of what you were told. Have you ever gotten caller information through the modem, with any program? Can you connect a caller id device (box or phone) to the modem phone line to verify that caller id service is enabled and working on that line? I also suggest trying the Repair Modem feature in Ascendis Caller ID (Help menu -> Diagnostics -> Repair Modem) if you haven't already. This will give you an opportunity to see whether the modem sends the caller information.

If it turns out that your modem does not support caller id and it's an internal modem and you reside in the US, I can recommend an inexpensive winmodem that appears to work well. It's the TrendNet TFM-PCIV92I:
http://www.trendnet.com/products/TFM-PCIV92I.htm
I picked one up for $12. I've only had it one week so I don't have enough experience to recommend it unequivocally, but the other internal modems I have more experience with are no longer sold, or are not sold at retail. (Beware of the similar TFM-PCIV92 -- it does not support caller id.)

We also recommend the Zoom 3049, an external serial modem:
http://www.zoomtel.com/products/dial_up_external_serial.html
This modem is more expensive since it's external, and will probably run about $70 before tax and shipping. However, all modem functions are performed in hardware so it won't slow down your computer and won't fail because of driver problems.

More modems are mentioned on our modem page:
http://www.ascendis.com/callerid/modems.php

Please let me know if this is not clear or does not resolve your problem.

Finest regards,
Bill Root
Ascendis Software
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