Click the section headings below for diagrams and details.
In this configuration all the phone lines run to a
Whozz Calling? device
which is connected to one computer using a serial cable.
This computer acts as the server, running both ACIDMU Database Server
and ACIDMU Server.
Whozz Calling? serial devices
require a single serial port connection on the computer.
We recommend the
Whozz Calling? 2,
Whozz Calling? 4, or
Whozz Calling? 8
depending on the number of phone lines you need to monitor. You can
also use the
Whozz Calling? POS (Basic)
4 or 8 line units, but they do not support outbound call monitoring.
Pros:
Easy hardware setup
Cons:
Server and Whozz Calling? device must be close to phone lines
In this configuration all the phone lines run to a
Whozz Calling? device
which is connected to the local network.
A single computer acts as the ACIDMU server, running both ACIDMU
Database Server and ACIDMU Server. It accesses the Whozz Calling? device
over the local network.
We recommend the
Whozz Calling? 2,
Whozz Calling? 4, or
Whozz Calling? 8
depending on the number of phone lines you need to monitor. You can
also use the
Whozz Calling? POS (Basic)
4 or 8 line units, but they do not support outbound call monitoring.
Pros:
Easiest hardware setup
Whozz Calling? Ethernet Link
device doesn't have to be physically connected to the
computer so it can sit anywhere with network and phone connections
Cons:
None
In this configuration VoIP (Voice over Internet Protocol) service is
monitored using a
Whozz Calling? Vertex device
which is connected to the gateway router and the network switch.
A single computer acts as the ACIDMU server, running both ACIDMU
Database Server and ACIDMU Server. It accesses the Whozz Calling? device
over the local network.
Whozz Calling? Vertex device
device doesn't have to be physically connected to the
computer so it can sit anywhere with the required network connections
In this configuration all the phone lines run to one computer, which
acts as the server, running both ACIDMU Database Server and ACIDMU Server.
The phone lines are connected to external modems (pictured) or
internal modems (not pictured).
Getting multiple modems to work in one computer can be tricky. We recommend
external USB modems with hardware controllers, such as the recommended
Zoom 3095.
We don't recommend other external USB modems or internal modems since
most have software controllers (also known as winmodems or soft
modems) and all of these we've tested do not support caller id on all
modems when multiples are installed in or connected to the same
computer.
See our
discussion of multiple modems
in our forums for potential problems when using multiple internal
modems in one computer. Our modem page has
information on modems that have been tested with Ascendis Caller ID.
Pros:
Cheapest solution for three or fewer phone lines
Modems can hang up the phone to block unwanted calls
Cons:
With multiple modems, Windows likes to change the modem ports on
restart, causing the line numbers to be reported incorrectly
Many non-recommended modems won't detect caller id when multiple
modems are in or attached to one computer